Quality Care

Sutter’s Samuel Merritt University Earns Top 10 California Nursing School Recognition

Posted on Oct 14, 2020 in Quality Care

Samuel Merritt University’s (SMU) School of Nursing has emerged as one of the Ten Best Accredited Nursing Schools in California for 2020, according to Nursing Process, a nationwide organization that assesses nursing education.

Nursing Process identified the top 10 list after an evaluation of 220 nursing schools across the state. Rankings are based on academic quality, licensure exam rates, affordability and reputation.

“SMU has phenomenal faculty, students, staff, and community partners. We work collaboratively to develop and implement excellent experiences for our students,” School of Nursing Dean Lorna Kendrick said of SMU clinching the tenth spot on the list. “Our curriculum is constantly evaluated and updated to make sure our students are receiving an exemplary education. We are preparing our students in hospitals and community settings where they not only learn hands-on skills, but, more importantly, how to incorporate compassion and responsive care for all.”

SMU, an affiliate of Sutter Health located at Sutter’s Alta Bates Summit Medical Center in Oakland, has educated healthcare professionals in California for more than a century. The school offers bachelors, masters, and doctoral degrees in nursing, occupational therapy, physical therapy, physician assistant and podiatric medicine.

In addition to classroom learning, SMU has integrated simulation-based learning into its programs for the past decade. In the 5,500-square-foot Health Sciences Simulation Center, students learn and practice clinical skills on computerized manikins that realistically mimic breathing, eye movements and pulse sounds. Specially trained actors play patients with specific health needs in the simulations.

Visit Samuel Merritt University to learn more about this top 10 recognition.

Project Connects Clinics Serving Most Vulnerable with Health Systems, Specialists

Posted on Sep 16, 2020 in Quality Care, Scroll Images

Pandemic underscores value of seamless connection. More than 2 million patient records shared with participating providers.

Coordination between health care providers can be crucial for patients’ health – and it’s even more important while caring for them during the COVID-19 pandemic.

A newly completed electronic health record system is enabling primary care providers from Community Health Center Network (CHCN) health centers to better coordinate patient care, improve health equity, and manage population health for the vulnerable groups they care for in the East Bay. The project electronically connects the eight community health centers of the CHCN with local health systems and specialists.

The new system – powered by OCHIN Epic Electronic Health Record (EHR) and funded through generous grants from Sutter Health and Kaiser Permanente– allows CHCN health centers to reliably and confidentially share patients’ electronic health records (EHR) with participating providers.

With more seamless collaboration between health centers, primary care providers, hospitals, and specialists in Alameda County, more than 270,000 patient records are now digitally accessible. Through this state-of-the-art EHR technology this is helping provide high-quality health care for the area’s most vulnerable residents.

“This new integrated system ensures that patients will have a seamless experience, while receiving the best possible coordination of their care,” said Ralph Silber, CEO of CHCN. “We’re already seeing the positive impact and transformative potential of the OCHIN Epic EHR, as it’s deployed across our network.”

First implemented at Axis Community Health, OCHIN Epic EHR is now available at all eight of CHCN’s community health centers with the last health center, La Clínica, launched in April.

“We were really pleased to be able to complete this deployment for CHCN, despite the pandemic, by offering full support for a virtual go-live at La Clínica,” said OCHIN CEO Abby Sears. “Now more than ever, we need to ensure frontline providers and public health authorities are able to exchange real-time health information and can respond quickly to the needs of their communities.”

When the COVID-19 pandemic began, health centers had to quickly adapt to caring for patients virtually. OCHIN Epic allowed CHCN health centers to quickly begin telehealth and video appointments so patients could continue receiving high-quality health care.

“OCHIN Epic is a powerful system,” said Sue Compton, CEO of Axis Community Health in Pleasanton, Calif. “We’re just beginning to explore its full capabilities, but the portal already offers more engaging features for our patients and more robust charting features for our providers, including both medical and Integrated Behavioral Health providers. It has strengthened our capacity to meet the complex needs of the patients we serve.”

The OCHIN Epic EHR also provides CHCN health centers with tools for data reporting and population health management, and offers a patient portal called My Chart, which facilitates patient communication.

To date, over 2 million patient records have been shared between CHCN health centers’ OCHIN Epic EHR and hospital/specialist EHRs. With full implementation, the system supports over 500 primary care, dental, and behavioral care providers who serve over 270,000 patients across CHCN’s network of care.

“Sutter Health is a longstanding partner of CHCN and its member clinics. We are delighted to expand our partnership through this vital initiative to improve care coordination between health care providers and to deliver comprehensive, quality health care for underserved communities of the East Bay,” said Emily Webb, vice president Bay Area External Affairs for Sutter Health. “Being connected through technology will support improvements in care for vulnerable patients at an especially critical time when the need is so great in our communities.”

“As a nonprofit organization with a mission to improve community health, Kaiser Permanente is pleased to support this important work,” said Kevin Hart, senior vice president, Strategic Development and Technology, Kaiser Permanente Northern California. “We are investing and partnering in our communities to improve health care quality and access; helping build out the EHR among our safety net partners is key to this.”

The OCHIN Epic EHR is available at CHCN’s community health centers including: Asian Health Services, Axis Community Health, Bay Area Community Health, La Clínica, LifeLong Medical Care, Native American Health Center, Tiburcio Vasquez Health Center, and West Oakland Health.

21 Sutter Hospitals and Medical Foundations Earn Recognition as Leaders in LGBTQ Healthcare Equality

Posted on Sep 3, 2020 in Quality Care, Scroll Images

SACRAMENTO, Calif.— Twenty-one affiliates within Sutter Health’s integrated, not-for-profit network earned recognition as an “LGBTQ Health Care Equality Leader” by the Human Rights Campaign Foundation (HRC), the educational arm of the country’s largest lesbian, gay, bisexual, transgender and queer (LGBTQ) civil rights organization. The designation was awarded in the 13th edition of HRC’s Healthcare Equality Index (HEI).

The HEI recognizes facilities that meet key criteria, including foundational elements of LGBTQ patient-centered care, LGBTQ patient services and support, employee benefits and policies, and LGBTQ patient and community engagement.

“We are dedicated to providing compassionate, high-quality care that is free from discrimination and affirming of gender identity and sexual orientation. We are equally committed to sustaining a supportive work environment where our employees and clinicians can reach their full potential,” said Jill Ragsdale, Sutter Health senior vice president and chief people & culture officer. “This honor is meaningful for our teams because it shows how we are living our values each day. We are proud to care for patients in one of the most diverse regions in the U.S. It is our mission to respect and serve all.”

The 21 Sutter Health affiliates earning a spot on the 2020 HEI Index include:

The 21 Sutter Health network affiliates recognized join a select group of healthcare facilities nationwide named as Leaders in LGBTQ Healthcare Equality. A record 765 healthcare facilities actively participated in the HEI 2020 survey. In addition, the HRC Foundation proactively researched key policies at more than 1,000 non-participating hospitals.

“From the previously unimaginable impact of the COVID-19 pandemic to the horrific incidents of racial violence targeting the Black community, the events of the past year have brought about so much pain and uncertainty. Yet, even during this moment of profound unrest, we are seeing more of our humanity and resilience come to life. For me, nowhere is that more true than through the tireless dedication of our health care providers and the intrepid support and administrative staff members by their sides that show up every day to ensure this life-saving work continues,” said HRC President Alphonso David. “The health care facilities participating in the HRC Foundation’s Healthcare Equality Index (HEI) are not only on the front lines of the COVID-19 pandemic, they are also making it clear from their participation in the HEI that they stand on the side of fairness and are committed to providing inclusive care to their LGBTQ patients. In addition, many have made strong statements on racial justice and equity and are engaging in efforts to address racial inequities in their institutions and their communities. We commend all of the HEI participants for their commitment to providing inclusive care for all.”

For more information about the HEI, or to download a free copy of the report, visit www.hrc.org/hei.

Sutter Hospitals Honored By U.S. News & World Report

Posted on Jul 28, 2020 in Quality Care, Scroll Images

SACRAMENTO, Calif. – Three hospital campuses within Sutter Health’s not-for-profit, integrated network of care achieved recognition today as among the best hospitals in California for 2020-2021 from U.S. News & World Report. The annual rankings rate top hospitals in the state and in major metropolitan regions according to their performance across 26 adult specialties, procedures and conditions.

Sutter hospital campuses ranked among the top 50 in the state include:

California Pacific Medical Center – Van Ness Campus* (High-performing in five procedures/conditions and four specialties)
Sutter Medical Center, Sacramento (High-performing in six procedures/conditions and one specialty)
Sutter Roseville Medical Center (High-performing in five procedures/conditions)

Coming just outside of the top 50 were Alta Bates Summit Medical Center – Summit Campus in Oakland and Mills-Peninsula Medical Center in Burlingame, both ranking at 51. Both hospitals had high-performing rankings in three procedures/conditions.

Three Sutter hospitals are among the top 10 hospitals in the San Francisco metro area, including Alta Bates Summit Medical Center – Summit Campus, California Pacific Medical Center – Van Ness Campus* and Mills-Peninsula Medical Center. Additionally, two Sutter hospitals are among the top 10 hospitals in the Sacramento metro area, including Sutter Medical Center, Sacramento and Sutter Roseville Medical Center.

Seven additional Sutter hospital campuses earned recognition today as “high performers” in at least one adult specialty, condition or procedure, including:

• Alta Bates Summit Medical Center – Alta Bates Campus in Berkeley (High-performing in two procedures/conditions)
• Alta Bates Summit Medical Center – Summit Campus in Oakland (High-performing in three procedures/conditions)
Memorial Medical Center (High-performing in two procedures/conditions)
• Mills-Peninsula Medical Center (High-performing in three procedures/conditions)
Stanislaus Surgical Hospital (High-performing in one procedure/condition)
Sutter Auburn Faith Hospital (High-performing in one procedure/condition)
Sutter Delta Medical Center (High-performing in two procedures/conditions)

“Safety and quality are in our DNA,” said Bill Isenberg, M.D., chief quality and safety officer for Sutter Health. “Recognitions like these honor our network’s doctors, nurses, clinicians and employees who compassionately care for patients and their families across Northern California.”

Sutter Health’s not-for-profit network set out to build a truly integrated system—one that offers comprehensive patient services and quality health programs tailored to the diverse communities it serves. Today, Sutter Health cares for more than 3 million patients throughout its Northern California network of physicians, hospitals, home health providers and other services. Its coordination and focus on standardizing best practices reduce complications in care, lower hospital readmission rates and bring down the total cost of care.

“For more than 30 years, U.S. News & World Report has been helping patients, along with the help of their physicians, identify the Best Hospitals in an array of specialties, procedures and conditions,” said Ben Harder, managing editor and chief of health analysis at U.S. News. “The hospitals that rise to the top of our rankings and ratings have deep medical expertise, and each has built a track record of delivering good outcomes for patients.”

The U.S. News & World Report Best Hospitals survey ranked hospitals according to risk-adjusted survival and readmission rates, volume, patient experience, patient safety, quality of nursing care, physician surveys and other care-related indicators.

For more information and complete rankings, visit U.S. News & World Report.

*Many of the services recognized had originally been performed at California Pacific Medical Center – Pacific Campus and are now located at California Pacific Medical Center – Van Ness Campus.

Sutter Tracy Community Hospital Named to the Fortune/IBM Watson Health™ 100 Top Hospitals List

Posted on Jun 30, 2020 in Quality Care, Scroll Images

Annual list recognizes excellence in clinical outcomes, operational efficiency, patient experience and financial stability

TRACY Calif.—Sutter Tracy Community Hospital today was named to the Fortune/IBM Watson Health 100 Top Hospitals list. This is the second time Sutter Tracy has earned this honor, with its first recognition taking place in 2015. The annual list was unveiled on Fortune.com.

IBM Watson Health has identified the top hospitals from a rigorous evaluation of 3,134 short-term, acute care, non-federal hospitals in the U.S. The annual list recognizes excellence in clinical outcomes, patient safety, patient experience, operational efficiency and financial stability. Truven Health Analytics, now an IBM Watson Health company, first established the list to help identify best practices that may help other healthcare organizations achieve consistent, balanced and sustainable outcomes.

“We work to understand and best serve the diverse needs of our community,” said David M. Thompson, CEO of Sutter Tracy Community Hospital, who has been with the medical center for 30 years. “Patient outcomes and patient experience go hand in hand. Our teams are extremely focused on exceeding the expectations of our patients and families while delivering safe, high-quality care.”

Sutter Tracy Community Hospital is the area’s only full service, acute care hospital, and serves more than 100,000 people in the Tri-Central Valley region. The hospital is part of Sutter Health’s not-for-profit, integrated network, which serves as a more user-friendly system by helping patients achieve healthier outcomes via greater access to quality programs and services at a lower total cost.

In 2016, Truven Health AnalyticsTM, the originator of the 100 Top Hospitals list, named Sutter Health and Sutter’s Valley Area – which includes Sutter Tracy – two of the nation’s top five performers among large healthcare systems. Other recent recognitions for Sutter Tracy include an Elite Plus Honor Roll award for stroke care in 2019 by the American Stroke Association and an “LGBTQ Health Care Equality Leader” in 2019 by the Human Rights Campaign Foundation.

The Fortune/IBM Watson Health 100 Top Hospitals recognition demonstrates Sutter Tracy Community Hospital’s ongoing commitment to prioritize patient-centered care, particularly during this very challenging and unprecedented time. According to IBM Watson Health, as compared to similar hospitals, the hospitals included on the Fortune/IBM Watson Health 100 Top Hospitals list had better results on key clinical and operational performance indicators. These include survival rates, patient complications, healthcare-associated infections, 30-day mortality and 30-day hospital-wide readmission rates, length of stay, throughput in emergency rooms and ratings from patients.

“Hospitals, health systems and the dedicated clinicians and staff who work at these organizations have emerged as true heroes of the COVID-19 pandemic, and we are grateful to be able to recognize these extraordinary leaders at this time,” said Kyu Rhee, M.D., MPP, vice president and chief health officer, IBM Watson Health. “From small community hospitals to major teaching hospitals, organizations on this list demonstrate a relentless commitment to high value, patient-centered care and innovation. It is clear that the COVID-19 crisis will be a catalyst for reinvention, and we believe these top-performing hospitals are positioned to emerge stronger and smarter out of this crisis.”

For more information, visit http://www.100tophospitals.com/.

Feeling Safe Amid Uncertainty

Posted on Jun 16, 2020 in Quality Care, Scroll Images

Stephanie Myers & Garry Douglas, Sweden 2019

Garry Douglas is one who can appreciate a journey. He made his way from just outside the Saginaw Chippewa Indian Reservation near Mount Pleasant, Michigan, to Northern California in the early 1970s. He explored the majesty and mystery of national forests and grasslands through his job with the U.S. Forest Service. He travels the world with his wife, Stephanie Myers, to visit friends he’s made over the years. But nothing could have prepared Douglas for the journey he endured earlier this year: a diagnosis of COVID-19.

Douglas spent a week in Glasgow, Scotland, visiting a longtime friend before heading to Cambridge, England, for several days and then making the trek to London. He returned home to Winters, a small town in rural Yolo County, on March 16. He started to feel unwell a few days after returning, plagued by headaches and fatigue. After consulting with his physician, Carla Kakutani, M.D., Douglas visited an urgent care clinic where his flu test came back negative. His symptoms took a turn for the worse in the days ahead. The 68 year-old felt disoriented. Shaking with chills one moment, his temperature ratcheting up to 103 degrees the next. On March 30, he came to Sutter Davis Hospital’s emergency department and was eventually admitted.

For Douglas, his recollection of the journey pauses here for a moment. His exhaustion, coupled with the eventual sedation he went under in the intensive care unit, suspends time for him. But Myers picks up the tale – albeit secondhand. She wasn’t allowed to be with Douglas in the hospital because of the visitor limitations in place to limit the spread of coronavirus and protect patients and staff. Conversations with emergency department staff, and Carly Grovhoug, M.D., Myers’ primary care doctor, who works closely with Dr. Kakutani, act like the mile markers toward an unknown destination.

But the path eventually became clearer. The Sutter Davis ICU team was always responsive to her calls any time of the day to check on his status. Social worker Katie Tenerelli was also a “godsend” according to Myers.

“She talked through a lot of things with me, told me what he looked like,” she said.

Myers was eventually able to see him firsthand through the power of video visits with the help of staff as well. Initially, since Douglas was on a ventilator, verbal communication was limited at best.

“He could hear me, but he was out of it. I’d say, ‘Garry, open your eyes,” she said with a laugh.

A visit to Lake Superior, 2019

By the end of the second week, Douglas’ condition improved. He was growing more alert and eventually was removed from the ventilator. He always considered himself relatively healthy and active. But now his activity was limited to “belly band” exercises. Technically known as high-frequency chest wall oscillation, the procedure helps improve lung function. While connected to an airway clearance device, Douglas laid on his back with an elastic band around his abdomen that vibrated 25 minutes at a time. There were also the short-distance field trips—within his room—from the bed to the chair and back again.

“I was a total weakling since I hadn’t moved in two weeks,” he said.

But Douglas was moved by how the thoughtful gestures of Sutter Davis’ ICU staff continued. From the simplest acts of grabbing him coffee to hanging up photos from he and Myers’ wedding or some from their travels made him feel more comfortable, more at home.

Once Douglas was healthy and strong enough to go home, the entire Sutter Davis Hospital team pulled out all the stops. From the second floor on down to the first, through the lobby and even out the hospital’s main entrance, employees lined up for what seemed like miles to applaud his recovery and wish him well.

Douglas was taking his own victory lap to the cheers of adoring fans. It was a salute suited for a hero. And in the eyes of the Sutter Davis team, he was. At this unprecedented time with a lot of unknowns and unpredictability with the virus, he was just as much of a symbol of hope and perseverance to them as they had been for him.

Douglas and Myers are back at home now, adjusting to the new normal. Douglas had a fairly detailed after-care plan that included a home health care nurse and physical therapy visits twice a week coordinated through Sutter Care at Home. Plus, he had a series of other medications and vitamins to take. He is making progress every day and relishes the comforts of home, but reflects back fondly on those he met at Sutter Davis Hospital throughout this uncharted territory of COVID-19.

“It was such a good feeling…to me it just showed how caring they were,” he said.