Posts by SutterHealth

Sutter Health | Aetna Continues Innovation Through Anytime Access

Posted on Mar 9, 2020 in Access to Care

SAN FRANCISCO – Sutter Health | Aetna is providing transportation solutions powered by LogistiCare l Circulation through its new anytime, anywhere access features.

LogistiCare | Circulation, an innovative technology enabled healthcare service company, partners with rideshare providers to facilitate rides to and from healthcare-related appointments and services. Members can request rides through Sutter Health | Aetna’s new care navigation service provided through Docent Health.

Last year millions of patients nationwide missed their medical appointments due to transportation issues, according to a report by Medbridge Transport, a company that provides transportation services to ambulatory surgery centers.

“Breaking down transportation barriers can help reduce the number of missed healthcare appointments and relieve concerns for members and their families who will now have convenient options for roundtrip service,” said Steve Wigginton, Sutter Health | Aetna CEO. “This relationship furthers our commitment to improving quality and affordability, and creating a differentiated member experience in Northern California.”

LogistiCare | Circulation is the fourth partner to join Sutter Health | Aetna’s anytime, anywhere access features, which include the following:

98point6, a text-based app virtual doctor visits service that provides virtual doctor visits to members 24/7, with text, phone and video options.
Heal, a service that brings a “doctor to your door” to provide primary, urgent and preventive care services, seven days a week, from 8 a.m. to 8 p.m.
Docent Health, a concierge service that members navigate the network of care, care options and resources.

“Our company is deeply rooted in the belief that no one should be unable to get the care they need to be healthy and happy simply because they can’t get a ride,” said Dan Greenleaf, LogistiCare l Circulation CEO. “Partnerships like this enable us to increase the number of lives changed as a result of the accessibility to healthcare services. We are all fortunate to live in a time when technology like ours assists in making that happen.”

The new Sutter Health | Aetna anytime, anywhere access features are the latest addition to our high-performance network. Additional plan features include a 24/7 nurse line, an online portal, Sutter Walk-In Care locations, urgent care, CVS Minute Clinics and pharmacies, Sutter Health video visits, behavioral health support, and mail-order prescriptions.

Anytime, anywhere access features are offered as of Jan. 1, 2020.

Sutter Health Announces 2019 Financial Performance

Posted on Mar 5, 2020 in Integrated Network

SACRAMENTO, Calif.—Integrated healthcare delivery system Sutter Health has announced its financial performance for 2019. Investment income helped offset the losses associated with operations as the organization ended the year with $114 million in 2019 income. The UFCW/California Attorney General settlement and related litigation expenses, one-time capital costs associated with the opening of the Van Ness Campus in San Francisco, and costs associated with the wildfires and public safety power shutoffs contributed to operating losses of $548 million. Sutter Health posted $737 million in investment income and changes in net unrealized gains and losses from investments in 2019, compared to $(267) million the prior year.

Community-Based Investments to Improve Access to Healthcare
The shift in overall performance between 2018 and 2019 was primarily due to the recovery in the investment market. Overall, Sutter implements a long-term investment strategy, with steady operating results and a conservative balance sheet. This approach allows us to further expand community access to high-quality healthcare and lower total cost of care.

In 2019, Sutter Health invested $662 million in new facilities and lifesaving technology. The California Pacific Medical Center Van Ness Campus opened March 2, 2019, signaling the completion of multiple modernization and seismic upgrade projects in San Francisco. Sutter Health also facilitated expanded access to care through construction projects in multiple communities, including Contra Costa, Marin, Placer, Sacramento, San Francisco, San Jose, San Mateo, Santa Clara, Santa Cruz, Sonoma and Yolo counties.

Sutter continues to innovate new ways of delivering safe, high-quality care outside of its hospital and clinic walls to meet community needs for flexibility and efficiency—all with an eye toward reducing healthcare costs, too. Video visits and Walk-In Care clinics continued to create more options for patients to access primary care needs in 2019. Patients met with care providers through video visits 7,400 times last year, and sought primary care assistance through Walk-In Care appointments nearly 125,000 times. Sutter Health also reached multi-year contracts with several insurance companies, preserving patient access to Sutter care teams while keeping care affordable.

Sutter Health also invested $60 million in research and development, supporting efforts addressing a range of health concerns including stroke and other neurological disorders, cancer, liver and kidney transplants, gastrointestinal disorders and diabetes.

“Caring for our patients and for their communities drives the work we do across Sutter Health every day,” said Sutter Health President & CEO Sarah Krevans. “When we draw on the benefits of our integrated network, we’re able to give patients more doors to access care, develop more tools and spread innovative practices that expand access to affordable, safe and personal healthcare.”

Care for the Underserved
Sutter Health’s total investment in community benefit in 2019 was $830 million, which is an increase from $734 million in 2018. This amount includes traditional charity care and unreimbursed costs of providing care to Medi-Cal patients, as well as investments in community health programs to address prioritized health needs as identified by regional community health needs assessments.

• As part of Sutter Health’s commitment to fulfill its not-for-profit status and serve the most vulnerable in its communities, Sutter hospitals, affiliated medical foundations and other healthcare providers offer charity care policies to ensure that patients can access needed medical care regardless of their ability to pay. Sutter’s charity care policies, which have been in place for many years, offer financial assistance to uninsured and underinsured patients earning less than 400 percent of the annually adjusted Federal Poverty Level. In 2019, Sutter Health invested $125 million in charity care, compared to $89 million in 2018.

• Overall, since the implementation of the Affordable Care Act, greater numbers of previously uninsured people now have more access to healthcare coverage through the Medi-Cal and Medicare programs. The payments for patients who are covered by Medi-Cal and Medicare do not cover the full costs of providing care. In 2019, Sutter Health invested $499 million more than the state paid to care for Medi-Cal patients.

• Examples of regional prioritized health needs include access to mental health and addiction care, disease prevention and management, access to basic needs such as housing, jobs and food, as well as increased access to primary care services.

See more about how Sutter Health reinvests into the community by visiting

Sutter Health 2019 Financial Results
Dollars in millions
  2019 2018
Operating Revenues $13,304 $12,697
Operating Expenses 13,852 12,586
(Loss) Income from Operations (548) 111
Investment Income 246 187
Change in net unrealized gains and losses from investments 491 (454)
Other components of net periodic postretirement cost 90
Loss on extinguishment of debt (54)
(Loss) Income 189 (120)
Less income attributable to noncontrolling interests (75) (78)
(Loss) Income attributable to Sutter Health 114 (198)
Capital Investment $662 $924

This is a Heavy Cold and Flu Season—Your Sutter Care Team is Ready to Help

Posted on Mar 2, 2020 in Scroll Images, Wellness & Integrative Health

You may be feeling worried about the spread of the coronavirus, COVID-19. Given the widespread media attention of this illness, that is understandable. Many of us and our loved ones have runny noses, coughs and sneezes these days. Almost everyone with these symptoms will ultimately have the flu, a cold, or even bad allergies. Below are some things you can do to minimize your exposure and prevent the spread of these illnesses, including COVID-19.

• Wash your hands regularly with soap and water. This is one of the best ways your caregivers protect themselves from the spread of germs—it will help protect you, too! Remember to clean the ‘webs’ between fingers and thumbs.
• Don’t have access to soap and water? Use hand sanitizers.
• Avoid touching your face, particularly your eyes or nose, with your hands.
• When you or your loved ones are sick—stay home from work and school to prevent infecting others.
• Sneezing into tissues or your elbow are great ways to minimize spread of germs. Always wash your hands with soap and water after you sneeze.
• Unless you are in the healthcare profession or caring for an ill family member or friend, always try to avoid others who are sick.

If you do feel ill, you can contact your care center or clinician to discuss the most appropriate treatment option. You can also visit for more information.

For more information on COVID-19, please visit the CDC’s website.

Sutter Health Statement on State of the State

Posted on Feb 19, 2020 in Scroll Images, Uncategorized

Sarah Krevans, president and CEO of Sutter Health, today issued the following statement on Governor Newsom’s State of the State:

“I was honored to view Governor Newsom’s State of the State address from the Assembly gallery today, and I applaud the Governor’s commitment to making a difference in the lives of the thousands of people experiencing homelessness across our state. We see firsthand the adverse impact homelessness has on California’s vulnerable populations each day throughout our integrated network of care. Driven by our mission to improve community health, we work with public and private partners to help reduce the root causes and effects of homelessness in the communities we serve. We look forward to working with the governor and local stakeholders to build on the work we’ve done to date.”

Eight Sutter Hospital Campuses Earn Five-Star Rating from CMS

Posted on Jan 29, 2020 in Scroll Images

Ratings designed to help patients and consumers make informed choices about their care

SACRAMENTO, Calif.—Eight hospital campuses within Sutter Health’s not-for-profit integrated network today earned five stars—the highest ranking possible—from The Centers for Medicare and Medicaid Services (CMS). An additional six hospital campuses in the network earned four stars.

“Sutter Health’s integrated network encourages doctors and hospitals to work together to ensure that patients receive care that is safe, effective and personal,” said Sutter Health Vice President of Patient Safety Bill Isenberg, M.D. “This kind of collaboration is central to Sutter’s ability to meet the high standards we set in patient experience, quality of care and safety.”

The national average among all rated hospitals is three stars. Only 11.3 percent of the 3,600 hospitals evaluated across the nation received five stars, and 31.6 percent received four stars.

“Overall, 67 percent of Sutter hospital campuses received a rating of four or five stars, with an average performance of four stars across our system,” said Dr. Isenberg. “This is a tremendous achievement that reflects our commitment to our patients, their families and the communities we serve.”

The five-star hospitals in the Sutter Health network include:

  • Alta Bates Summit Medical Center, Alta Bates campus, in Berkeley, Calif.
  • Alta Bates Summit Medical Center, Summit campus, in Oakland, Calif.
  • Mills-Peninsula Medical Center, in Burlingame, Calif.
  • Sutter Auburn Faith Hospital, in Auburn, Calif.
  • Sutter Davis Hospital, in Davis, Calif.
  • Sutter Roseville Medical Center, in Roseville, Calif.
  • Sutter Santa Rosa Regional Hospital, in Santa Rosa, Calif.
  • Sutter Tracy Community Hospital, in Tracy, Calif.

The star ratings reflect a hospital’s overall performance on quality measures including mortality rates, readmission rates, safety of care, effectiveness of care and patient experience. The primary objective of the CMS star ratings project is to summarize information in a way that is useful and easy to interpret for patients and consumers.

The four-star hospitals in the Sutter Health network include:

  • Eden Medical Center, in Castro Valley, Calif.
  • Memorial Medical Center, in Modesto, Calif.
  • Novato Community Hospital, in Novato, Calif.
  • Sutter Amador, in Jackson, Calif.
  • Sutter Lakeside, in Lakeport, Calif.
  • Sutter Medical Center, Sacramento, in Sacramento, Calif.

For more information on the ratings or methodology, please visit Hospital Compare.