Posts by SutterHealth

How an Integrated Health System Improved Care for Patients During the Pandemic

Posted on Oct 6, 2020 in Integrated Network, Scroll Images

Since the beginning of the pandemic, Sutter Health’s network of 22 hospitals has reduced the stays for COVID-19 patients from an average of 20 days to just eight days today, thanks to a coordinated response deployed by the integrated healthcare system.

It is one of the ways to show the power of an integrated network in responding to this health emergency. Care teams across the Sutter Health network give patients high-quality care whether at a medical center in San Francisco or Sacramento or a rural hospital in Amador County or Lake County.

Some other key examples of the effectiveness of Sutter Health’s integrated network include:

  • The ability to increase care capacity by 200-300% in the midst of the pandemic
  • Expanding telehealth services to shift from serving 20 to 7000 patient visits per day
  • Doubling the capacity of remote electronic intensive care units so patients could access 24/7 critical care specialists
  • Reallocating crucial resources to get personal protective equipment and ventilators where they were needed most
William Isenberg, M.D.

“We made investments very early on in the beginnings of our network so that we could best support the hospitals, care centers and other health services in our communities,” said William Isenberg, M.D., chief quality and safety officer for Sutter Health. “That planning has helped us in ways we could never have imagined during the pandemic, as well as during some of the wildfires that have touched parts of our Northern California service area.”

Sutter Health serves one of the most demographically and geographically diverse regions in the nation, which means the healthcare system works to identify and respond to the different needs of different communities. An integrated network is able to quickly respond and adjust to the needs in local communities.

Phillip Yu, M.D.

“Rural healthcare has historically faced unique challenges, like location, capacity and supplies. The COVID-19 pandemic has only placed more pressure on these communities,” said Phillip Yu, M.D., chief medical executive and administrator of Memorial Hospital Los Banos. “Being part of an integrated network, however, our rural-based or remote area hospitals have the necessary resources to meet the needs of residents.”

An integrated network also supports an easier sharing of best practices, which can help improve clinical outcomes. For instance, care teams across Sutter were able to minimize the need for ventilators in COVID-19-positive patients by using other appropriate therapies. Consistent meetings and briefings between hospital clinical leaders and those within Sutter Health’s Emergency Management System helped provide the timeliest information and developments. Hospital clinical leaders then could quickly turn around and share these findings and approaches with their own hospital incident command centers and teams on the ground.

Abhishek Dosi

“Our mission has always focused on enhancing the well-being of people in the communities we serve,” said Abhishek Dosi, CEO of Sutter Solano Medical Center. “We meet our mission when we collaborate with teams across our network. These efforts have made an even greater impact during this remarkable point in time–helping improve patient outcomes and slow the spread of the virus. While there are still many unknowns with the pandemic, our network has the structure and our teams have the experience and expertise to continue serving the needs of patients and families.”

21 Sutter Hospitals and Medical Foundations Earn Recognition as Leaders in LGBTQ Healthcare Equality

Posted on Sep 3, 2020 in Quality Care, Scroll Images

SACRAMENTO, Calif.— Twenty-one affiliates within Sutter Health’s integrated, not-for-profit network earned recognition as an “LGBTQ Health Care Equality Leader” by the Human Rights Campaign Foundation (HRC), the educational arm of the country’s largest lesbian, gay, bisexual, transgender and queer (LGBTQ) civil rights organization. The designation was awarded in the 13th edition of HRC’s Healthcare Equality Index (HEI).

The HEI recognizes facilities that meet key criteria, including foundational elements of LGBTQ patient-centered care, LGBTQ patient services and support, employee benefits and policies, and LGBTQ patient and community engagement.

“We are dedicated to providing compassionate, high-quality care that is free from discrimination and affirming of gender identity and sexual orientation. We are equally committed to sustaining a supportive work environment where our employees and clinicians can reach their full potential,” said Jill Ragsdale, Sutter Health senior vice president and chief people & culture officer. “This honor is meaningful for our teams because it shows how we are living our values each day. We are proud to care for patients in one of the most diverse regions in the U.S. It is our mission to respect and serve all.”

The 21 Sutter Health affiliates earning a spot on the 2020 HEI Index include:

The 21 Sutter Health network affiliates recognized join a select group of healthcare facilities nationwide named as Leaders in LGBTQ Healthcare Equality. A record 765 healthcare facilities actively participated in the HEI 2020 survey. In addition, the HRC Foundation proactively researched key policies at more than 1,000 non-participating hospitals.

“From the previously unimaginable impact of the COVID-19 pandemic to the horrific incidents of racial violence targeting the Black community, the events of the past year have brought about so much pain and uncertainty. Yet, even during this moment of profound unrest, we are seeing more of our humanity and resilience come to life. For me, nowhere is that more true than through the tireless dedication of our health care providers and the intrepid support and administrative staff members by their sides that show up every day to ensure this life-saving work continues,” said HRC President Alphonso David. “The health care facilities participating in the HRC Foundation’s Healthcare Equality Index (HEI) are not only on the front lines of the COVID-19 pandemic, they are also making it clear from their participation in the HEI that they stand on the side of fairness and are committed to providing inclusive care to their LGBTQ patients. In addition, many have made strong statements on racial justice and equity and are engaging in efforts to address racial inequities in their institutions and their communities. We commend all of the HEI participants for their commitment to providing inclusive care for all.”

For more information about the HEI, or to download a free copy of the report, visit www.hrc.org/hei.

Beyond COVID-19: Making Telehealth More Accessible & Equitable

Posted on Sep 1, 2020 in Digital Health, Scroll Images

COVID-19 has provided us with many important lessons, but among the most significant for Sutter Health is how valuable expanded telehealth has been in reaching traditionally underserved communities in new and meaningful ways.

Sutter serves one of the most demographically and geographically diverse regions in the nation. Through our not-for-profit mission we work to ensure every patient gets the care they need, when and where they need it, regardless of their circumstances or ability to pay. We are committed to finding innovative ways to provide all of our patients with high-quality, accessible and affordable healthcare.

Like most U.S. health systems, the policy changes enacted to expand telehealth options to address COVID-19 made it possible for us to significantly expand our telehealth services. In our case, video visits increased by 32,000% – yes thousand – with patient satisfaction ratings right on par with in-person visits. As incredible as they are, what these numbers don’t tell you is how impactful these policy changes have been for vulnerable populations who otherwise may struggle to access the treatment they need.

Read this full article by Sutter Health President and CEO Sarah Krevans on the American Telemedicine blog.

Employees Rate Sutter as one of the Best in Latest Forbes Poll

Posted on Aug 24, 2020 in Integrated Network, Scroll Images

Employees across Sutter Health hold the network in high regard, according to the latest list by Forbes. In its second annual ranking of America’s best employers by state, Sutter Health was listed as one of California’s top employers.

“Sutter Health appreciates our entire workforce and how they help enhance the health and well-being of our communities,” said Jill Ragsdale, chief people and culture officer for Sutter Health. “Our teams live our values every day. With caring and compassion, they support patients and families, as well as each other.”

Using anonymous surveys, Forbes and market research company Statista verified the best-liked organizations by employees. Determining factors included potential for development, working conditions, diversity, salary, etc. Employees were also asked to rate on a scale from 1-10 whether they would recommend working for their employer to others.

This ranking takes special significance this year. Surveys took place from Oct. 2019 – May 2020, a portion of time that included the COVID-19 pandemic hitting stateside. Healthcare providers were facing challenges not seen before in their lifetimes. In response, Sutter identified resources that helped compassionately support the needs of staff. These creative solutions include offering temporary lodging around hospitals where staff may be relocated to support, retraining for staff asked to care for patients in other parts of the network, child care options close to work, self-care and mental health support, and remote work help.

Sutter Health was recently named one of 22 healthcare systems on Forbes’ 2020 list of “America’s Best Employers for Women.” Sutter ranked on Forbes list of California employers in 2019, too.

Sutter Health is more than 60,000 people strong, thanks to our network of clinicians, employees and volunteers. Grounded in our not-for-profit mission, our team members partner to provide access to high quality, affordable care for more than 3 million Northern Californians through our network of hospitals, medical foundations, urgent and walk-in care centers, telehealth, home health and hospice services.

Sutter Hospitals Honored By U.S. News & World Report

Posted on Jul 28, 2020 in Quality Care, Scroll Images

SACRAMENTO, Calif. – Three hospital campuses within Sutter Health’s not-for-profit, integrated network of care achieved recognition today as among the best hospitals in California for 2020-2021 from U.S. News & World Report. The annual rankings rate top hospitals in the state and in major metropolitan regions according to their performance across 26 adult specialties, procedures and conditions.

Sutter hospital campuses ranked among the top 50 in the state include:

California Pacific Medical Center – Van Ness Campus* (High-performing in five procedures/conditions and four specialties)
Sutter Medical Center, Sacramento (High-performing in six procedures/conditions and one specialty)
Sutter Roseville Medical Center (High-performing in five procedures/conditions)

Coming just outside of the top 50 were Alta Bates Summit Medical Center – Summit Campus in Oakland and Mills-Peninsula Medical Center in Burlingame, both ranking at 51. Both hospitals had high-performing rankings in three procedures/conditions.

Three Sutter hospitals are among the top 10 hospitals in the San Francisco metro area, including Alta Bates Summit Medical Center – Summit Campus, California Pacific Medical Center – Van Ness Campus* and Mills-Peninsula Medical Center. Additionally, two Sutter hospitals are among the top 10 hospitals in the Sacramento metro area, including Sutter Medical Center, Sacramento and Sutter Roseville Medical Center.

Seven additional Sutter hospital campuses earned recognition today as “high performers” in at least one adult specialty, condition or procedure, including:

• Alta Bates Summit Medical Center – Alta Bates Campus in Berkeley (High-performing in two procedures/conditions)
• Alta Bates Summit Medical Center – Summit Campus in Oakland (High-performing in three procedures/conditions)
Memorial Medical Center (High-performing in two procedures/conditions)
• Mills-Peninsula Medical Center (High-performing in three procedures/conditions)
Stanislaus Surgical Hospital (High-performing in one procedure/condition)
Sutter Auburn Faith Hospital (High-performing in one procedure/condition)
Sutter Delta Medical Center (High-performing in two procedures/conditions)

“Safety and quality are in our DNA,” said Bill Isenberg, M.D., chief quality and safety officer for Sutter Health. “Recognitions like these honor our network’s doctors, nurses, clinicians and employees who compassionately care for patients and their families across Northern California.”

Sutter Health’s not-for-profit network set out to build a truly integrated system—one that offers comprehensive patient services and quality health programs tailored to the diverse communities it serves. Today, Sutter Health cares for more than 3 million patients throughout its Northern California network of physicians, hospitals, home health providers and other services. Its coordination and focus on standardizing best practices reduce complications in care, lower hospital readmission rates and bring down the total cost of care.

“For more than 30 years, U.S. News & World Report has been helping patients, along with the help of their physicians, identify the Best Hospitals in an array of specialties, procedures and conditions,” said Ben Harder, managing editor and chief of health analysis at U.S. News. “The hospitals that rise to the top of our rankings and ratings have deep medical expertise, and each has built a track record of delivering good outcomes for patients.”

The U.S. News & World Report Best Hospitals survey ranked hospitals according to risk-adjusted survival and readmission rates, volume, patient experience, patient safety, quality of nursing care, physician surveys and other care-related indicators.

For more information and complete rankings, visit U.S. News & World Report.

*Many of the services recognized had originally been performed at California Pacific Medical Center – Pacific Campus and are now located at California Pacific Medical Center – Van Ness Campus.