Posts by SutterHealth

Our Commitment to LGBTQ+ Patients, Families and Employees: A Message from Sarah Krevans

Posted on Jun 15, 2020 in Expanding Access, Scroll Images

Sarah Krevans, president and CEO of Sutter Health, shares the following message in light of the rule finalized on June 12 by the U.S. Department of Health and Human Services that removes protections for gender identity and sexual orientation from the nondiscrimination provision of the Affordable Care Act:

“Our commitment to our LGBTQ+ patients, families and employees is unwavering. We remain dedicated to providing compassionate, high-quality care that is free from discrimination and affirming of gender identity and sexual orientation. Removing protection for gender identity and sexual orientation from the nondiscrimination provision of the Affordable Care Act is in direct conflict with our values, and increasing barriers to healthcare during a pandemic is unconscionable. These changes will not impact the way we care for our patients, nor do they change our commitment to equitable, inclusive care for everyone we serve, including LGBTQ+ patients and families.

Additionally, I applaud today’s Supreme Court decision protecting the civil rights and legal protection of LGBTQ+ employees across the U.S. There’s no place for discrimination of any type in our country – including our worksites and in healthcare. Sutter Health is proud to operate in one of the most diverse regions in the U.S. It is our mission to respect and serve all.”

Standing by our Values in Difficult Times: A Message from Sarah Krevans to the Employees of the Sutter Health Network

Posted on Jun 3, 2020 in Scroll Images

Last week our Advancing Health Equity Team published a study looking at disparities in treatments and outcomes in African American patients with COVID-19. The unequal burden of disease and disparate treatment is still a significant problem in our country, and Sutter Health is committed to being part of the solution. We have seen across the country, and in our own neighborhoods, the tragic impact to communities of color from the coronavirus, and then on May 25, we watched with horror and sadness the unjust death of George Floyd in Minneapolis.

Over the last several days, many peaceful protesters raised their voices to advocate for justice and equality, and we stand with them as they peacefully advocate for a just society where no one’s life is at increased risk because of racism or discrimination. We must also condemn the violence that has led to injuries and to the senseless death of a federal security officer in Oakland.

To our patients and communities, I want to affirm Sutter’s unwavering commitment to our values and our not-for-profit mission. Our integrated network strives every day to provide a safe, caring and compassionate place to work and receive exceptional care, regardless of gender, age, race, disability, ethnicity, sexual orientation or religious belief. We are committed to advancing diversity and inclusion throughout our organization and providing equitable health outcomes for all.

To Our Healthcare Superheroes

Posted on Apr 9, 2020 in People, Scroll Images

As millions across the nation shelter at home to help minimize the impact of the coronavirus pandemic, a group of individuals continues to step onto the front lines: our healthcare teams. Doctors, nurses, clinicians, hospital workers, pharmacists, transporters, EMTs—and everyone else who supports patient care sites—continue to treat and serve the very ill.

It’s not easy to fully express the enormous gratitude and appreciation we feel for these healthcare heroes. But recently, hundreds of Sutter employees tried, all sharing words of encouragement and thanks for their teammates on the front lines. Here is a sampling of their messages:

Words cannot adequately express our appreciation. From those who give direct patient care to all those who support patient care behind the scenes, you are all remarkable human beings. We can’t fight this fight without you. (Liz M.)

Thank you to all the brave men and women on the front lines giving it your all every day to care for our patients! We know the sacrifices you are making, putting your own lives on the line to provide world-class care to every patient. There are not enough words to tell you how much we appreciate each and every one of you! We are all in this TOGETHER! (Michelle M.)

To our courageous, selfless teams on the frontlines—the doctors and nurses, lab techs, housekeeping crews, nutritional services employees, pharmacy employees, security staff and so many more—thank you for all you do. (Anita C.)

An Open Letter from M.D.s

Posted on Mar 21, 2020 in Safety, Scroll Images

By: Warren Browner, M.D., MPH and Stephen Lockhart, M.D., PhD

As physicians, we want you to know why we are so concerned about the novel coronavirus/COVID-19.

Some of you may have heard that it’s a minor inconvenience, like a bad cold. So far, that’s true for the majority (but not nearly all!) of people who are young and healthy. However, that’s only a very small part of the story. Here’s the rest:

• Up to one in five of those infected with the coronavirus will get pneumonia and have to be treated in a hospital, often for a few weeks.
• So far in the U.S., more young and middle-aged people have needed hospitalization than in China.
• In those who are infected and over age 70, especially those with underlying health problems, up to one in 15 to 20 will die.

Coronavirus needs people like all of us to multiply and spread. So what matters is not just whether you get sick, but also whether you pass the virus to other people. None of us—except maybe those who have recovered from COVID-19—are immune to it. All of us are potential carriers who can be infected without knowing it.

Right now, on average, every infected person passes coronavirus to two or three other people, who in turn infect two to three others. After only 10 cycles, a single original person can infect 20,000 people in only four or six weeks. Much of Northern California will be infected in no time if we don’t act now.

If we can reduce social contacts by one-third, the number of people who will need to be hospitalized will drop 20-fold. If we do even better, and can reduce social contacts by two-thirds, the pandemic will end. This helps buy time for clinical teams and other scientists to determine what treatments work. We will give hospitals more time to prepare—and keep the healthcare system from being overwhelmed.

How do we do this? By staying away from other people, which means anyone outside your immediate household, including friends and relatives. That means avoiding:

• Birthday parties
• Sleepovers
• Play-dates or meet-ups
• Public places (like playgrounds) where virus particles can linger
• Air travel or sitting too close to someone on public transit

Other important notes to keep your home virus-free:

• Leave only if absolutely necessary and head straight back as soon as your errand is done.
• Exercise out of the house alone or with just members of your household.
• If you buy groceries or cook meal for neighbors who cannot get out, call to let them know you are coming by, and leave your delivery outside their front door.
• If you do go out, wash your hands with soap and water thoroughly for at least 20 seconds as soon as you can, preferably before you touch any surfaces in your home.
• Make sure that people—like kids—who can’t or don’t follow these instructions are kept away from those who are especially vulnerable, like their grandparents or someone with a chronic disease.
• Think about possible exposures. A card or tennis game with friends may sound like fun, but the virus travels on the cards or the tennis balls. Play only with those in your immediate household.

A virus-free home is only as strong as its weakest link, so please stick to the approach, as difficult as it may seem. Following these guidelines can help the nurses, doctors, first responders, pharmacists and grocery store employees continue doing their jobs to support you.

If you do need us, our teams are equipped to provide you with high-quality care while protecting the safety of our care providers. Our staff are well trained to address infectious respiratory illnesses, including coronavirus. If you are sick, and don’t require emergency care, call your doctor before coming in. Do a video visit. Know that if you need care, we’re here for you.

Stay safe. Stay six feet away.

Dr. Browner, an internist, is the CEO of Sutter’s California Pacific Medical Center. He has a master’s degree in public health in epidemiology and is an adjunct professor of epidemiology and biostatistics at UCSF. Dr. Lockhart, Sutter Health’s chief medical officer, has a PhD in biostatistics and is a trained anesthesiologist.

Sutter Health | Aetna Continues Innovation Through Anytime Access

Posted on Mar 9, 2020 in Sutter Health | Aetna

SAN FRANCISCO – Sutter Health | Aetna is providing transportation solutions powered by LogistiCare l Circulation through its new anytime, anywhere access features.

LogistiCare | Circulation, an innovative technology enabled healthcare service company, partners with rideshare providers to facilitate rides to and from healthcare-related appointments and services. Members can request rides through Sutter Health | Aetna’s new care navigation service provided through Docent Health.

Last year millions of patients nationwide missed their medical appointments due to transportation issues, according to a report by Medbridge Transport, a company that provides transportation services to ambulatory surgery centers.

“Breaking down transportation barriers can help reduce the number of missed healthcare appointments and relieve concerns for members and their families who will now have convenient options for roundtrip service,” said Steve Wigginton, Sutter Health | Aetna CEO. “This relationship furthers our commitment to improving quality and affordability, and creating a differentiated member experience in Northern California.”

LogistiCare | Circulation is the fourth partner to join Sutter Health | Aetna’s anytime, anywhere access features, which include the following:

98point6, a text-based app virtual doctor visits service that provides virtual doctor visits to members 24/7, with text, phone and video options.
Heal, a service that brings a “doctor to your door” to provide primary, urgent and preventive care services, seven days a week, from 8 a.m. to 8 p.m.
Docent Health, a concierge service that members navigate the network of care, care options and resources.

“Our company is deeply rooted in the belief that no one should be unable to get the care they need to be healthy and happy simply because they can’t get a ride,” said Dan Greenleaf, LogistiCare l Circulation CEO. “Partnerships like this enable us to increase the number of lives changed as a result of the accessibility to healthcare services. We are all fortunate to live in a time when technology like ours assists in making that happen.”

The new Sutter Health | Aetna anytime, anywhere access features are the latest addition to our high-performance network. Additional plan features include a 24/7 nurse line, an online portal, Sutter Walk-In Care locations, urgent care, CVS Minute Clinics and pharmacies, Sutter Health video visits, behavioral health support, and mail-order prescriptions.

Anytime, anywhere access features are offered as of Jan. 1, 2020.