Posts by madisol

Practical Tips to Reduce Anxiety During Uncertain Times

Posted on Mar 18, 2020 in Scroll Images

Times of uncertainty—like the global COVID-19 pandemic—can spike anxiety in many people. Lives are upended and routines are erased. Schools are closed. Loved ones 65 years and above are homebound. Employees are working from home exclusively. And more importantly, as the number of COVID-19 cases rise across the U.S., causing concern for public health and the health of those closest to us.

How does one find solace during these difficult times? Urmi Patel, Psy.D., clinical psychologist and director, clinical care for Sutter Mental Health Services, provides practical suggestions for those who feel unsure and overwhelmed during this unprecedented time.

Meaningful Engagement
Social isolation may appear unavoidable right now, so it’s more important than ever to work together as a family and stay connected as a community. Dr. Patel suggests checking in on friends and family via phone calls or video chats. “Talk about things outside of COVID-19 to remind one another there are many other things to focus on during difficult times,” she says.

Modeling
Dr. Patel says children will look to their parents’ or caretakers’ behaviors and emotional responses for cues on how to manage their own emotions during difficult times. Address children’s concerns or anxiety together as a family so they also see how their parents or caretakers are managing theirs.

Management
Information is everywhere and it can be extremely valuable as the COVID-19 situation evolves. However, people should consider limiting their exposure to social media or the Internet if they find themselves overwhelmed by the information. “If need be, consider looking to trusted sources of information, such as the CDC or news media outlets, to get important information daily,” says Dr. Patel.

Movement
Given social distancing is recommended throughout the world, consider implementing other forms of physical activity in the home or outdoors, if permitted. Simple daily physical exercises can be helpful to maintain a sense of health and balance.

Mindful
Mindfulness goes beyond one’s self-awareness and acceptance—it means being conscious of others. COVID-19 is impacting many countries and individuals around the world. Dr. Patel recommends not attaching the pandemic to one ethnicity or nationality, and not avoiding others due to stigma or fear. “Try to remain kind to each other during this stressful time,” she says.

New App Supports Growing Families at Every Age and Every Stage

Posted on Feb 27, 2020 in Innovation, Scroll Images

Personalized health guidance connects to vetted resources within the Sutter Health network via Wildflower Health’s digital platform

Mom, dad, and their toddler and infant daughters snuggle up together playfully on the couch. Big sis is kissing mom, dad is watching them, and little baby sis is staring at the ceiling.

SACRAMENTO, CALIF. AND SAN FRANCISCO–From the moment a woman realizes she’s pregnant, there’s so much to think about, from coping with morning sickness to remembering to take prenatal vitamins and preparing for delivery.

In hopes of making it easier for prospective moms to find all the information they may need, Sutter Health and Wildflower Health have teamed up to offer an app that supports women and their partners before, during and after pregnancy: My Family by Sutter Health™.

The app, which is intended for those 18 years or older, is powered by Wildflower’s digital platform. It is designed to help patients connect to trusted local resources available within Sutter Health, a not-for-profit health network serving more than 3 million patients in Northern California. It provides pregnancy guidance reviewed by Sutter network doctors as well as other helpful resources, including nutrition and exercise ideas, weekly pregnancy checklists and reminders, and a guide for discussing a woman’s labor and birth preferences with her provider. It provides tips for caring for newborns, too—from breastfeeding to safe sleeping. The entire family’s health can also be supported in the app. With the ability to create multiple profiles for parents and kids, users can manage their family’s health at every age and stage.

“What makes My Family by Sutter Health ™ app unique is that it offers advice that has been reviewed and vetted by Sutter physicians,” said Albert Chan, M.D., M.S., FAAFP, Sutter Health’s chief of digital patient experience. “The information comes from sources like the American Academy of Pediatrics, and is backed by the local doctors taking care of local families. It gives our patients convenient, accessible and reliable information, when and where they want it.”

The free mobile app joins Sutter’s comprehensive suite of maternity, pediatric, family medicine and women’s health care services, connecting families to hospital birth centers, classes, breastfeeding support, neonatal care services, emergency services and more.

“From Baby Friendly Hospitals, to well-child visits and high-quality women’s healthcare, Sutter Health and Wildflower Health understand the needs of growing families in Northern California,” said Leah Sparks, founder and CEO of Wildflower Health. “Our collaboration will build trusted solutions for families, personalized to their health needs.”

The results from a one-year pilot study with Sutter Health and Circle, another Wildflower Health pregnancy app, indicated that patient satisfaction was a key indicator of success. Of participants from the pilot study, 100 percent rated the app “easy to very easy” to navigate with a Net Promoter Score of 28. Almost 80 percent said they were likely to recommend the app experience to others.

Additionally, a peer-reviewed journal article found that users of a Wildflower Health app engaged in prenatal care earlier and had fewer low-birth weight babies than non-app users.

With the goal of creating greater access to the right care at the right times, the My Family by Sutter Health app helps support healthier families. The My Family by Sutter Health™ app seeks to help with the early identification of health issues to ensure that every individual receives the most appropriate level of care, decision support to enable healthy choices for a variety of scenarios, and adherence and compliance with care plans, appointments, vaccinations and prevention.

The My Family by Sutter Health™ app is available in English and Spanish. It can be downloaded in both the Apple App Store and Google Play Store by following the links provided, or searching “My Family Sutter” in the app stores.

Yolo County Unveils Health Needs Focus for Next Three Years

Posted on Feb 18, 2020 in Community Benefit, Scroll Images

Mental health and addiction care, disease prevention and management, and access to basic needs identified as priorities

Courtesy of Yolo County

WOODLAND, Calif.– Mental health and addiction care, disease prevention and management, and access to basic needs like housing, jobs and food were identified as priority areas to address the evolving health needs of Yolo County residents. These findings—amongst many others—were revealed today in the county’s latest Community Health Needs Assessment (CHNA) during a community event at the Yolo County Food Bank.

“The collaboration that went into developing this report is just the start of what we can achieve when we are partners in health,” said Don Saylor, District 2 Yolo County Supervisor. “We hope sharing these needs with the community will create a call to action for all community leaders to come together to develop strategies, interventions, and make commitments to prevent and address the significant health needs presented here today! We are excited to see this renewed commitment to ensuring a Healthy Yolo County!”

The CHNA summarizes the significant health needs facing the more than 200,000 county residents. It allows health leaders to identify and prioritize significant health needs in the region, helping to improve health outcomes for patients wherever they seek care throughout the county. Local care providers – including hospitals – use the CHNA to guide their community benefit investments to help meet the individual regional health needs.

“We are grateful for the opportunity to have collaborated with the County and our health care partners to determine and address the needs of the most vulnerable in our community,” said Gena Bravo, Chief Nurse Executive and Chief Operating Officer at Dignity Health Woodland Memorial Hospital. “The Community Health Needs Assessment is important work, and we know it will have a direct impact on lives and the communities we serve.”

“The Community Health Needs Assessment gives remarkable insight into the targeted areas where our investments can make a difference to support the unique needs of our community,” said Rachael McKinney, CEO of Sutter Davis Hospital.

Other focus areas identified in the report include active living and healthy eating; access to quality primary care health services; access to transportation and accommodations for those with disabilities; access to specialty and extended care; safe and violence-free environments; pollution-free living environments and access to dental care and preventive services.

For the first time, the 2019-2021 CHNA was completed collaboratively by Yolo County Health and Human Services Agency Community Health Branch, CommuniCare Health Centers, Dignity Health, Sutter Health and Winters Healthcare. Research and writing of the CHNA was conducted by consultants, Community Health Insights.

The Patient Protection and Affordable Care Act (and California State Senate Bill 697) requires that not-for-profit hospitals conduct a CHNA at least once every three years to satisfy the Public Health Accreditation Board reporting requirements for the county.

“The collaborative CHNA process gave visibility and voice to some of the most vulnerable people in our community,” said Evan Priestley, Director of Health Wellness and Promotion at CommuniCare Health Centers. “Inviting safety-net organizations to the table demonstrates commitment to capture the experiences of everyone in the community. CommuniCare Health Centers is grateful to participate in the CHNA process.”

“The Community Health Needs Assessment gives us insight into the health issues specific to our own community in Winters, while simultaneously providing information on the whole county,” said Chris Kelsh, Executive Director of Winters Healthcare. “Without this data, we are guessing on what issues are most prevalent. The CHNA supports us in working strategically with our health center, hospital, and social service counterparts to focus our efforts so we can use our resources to improve the lives of all people in the county.”

Photo: Representatives from Yolo County, along with those from CommuniCare Health Centers, Dignity Health, Sutter Health and Winters Healthcare joined forces today to unveil the Community Health Needs Assessment.

Sutter Launches Ferrum’s AI Quality Platform to Prevent Medical Errors, Fight Cancer, and Reduce Healthcare Costs

Posted on Feb 18, 2020 in Innovation, Scroll Images, Uncategorized

Sutter is the first health system in the U.S. to run quality review on applicable CT lung scans; Ferrum’s AI quality platform aims to reduce medical errors across the patient journey

SAN FRANCISCO—Sutter Health, a not-for profit healthcare network in Northern California, today announced the launch of Ferrum’s artificial intelligence (AI) powered quality platform to deliver higher quality and more consistent care to its patients. Ferrum Health’s next generation technology is designed to improve quality in medical imaging, with the goal of helping Sutter find important diagnoses like lung cancers in their early stages. Ferrum’s technology is helping Sutter support patients through improved outcomes, an enhanced care experience, and a reduced total cost of care over time.

Ferrum’s quality platform analyzes medical images alongside physicians’ written notes. It uses computer vision and natural language algorithms to identify abnormalities and flags them for Sutter clinicians to follow-up with patients and change care plans as necessary.

In August 2019, Sutter Medical Foundation went live with Ferrum’s AI-powered quality system in Sacramento, Calif. to improve lung cancer care, becoming the first in the country to run the technology on applicable CT scans and radiologist reports. The system analyzed documented findings that match, or don’t match, the algorithm’s review of the image.

“For those rare instances where a nodule is overlooked, we can in a very quick time period—usually within 24 hours—continue the care process instead of waiting until larger nodules are detected at a later medical visit,” said Charles McDonnell III, M.D., a Sutter Medical Group radiologist and associate medical director of risk management. “Having a system for quality coverage of our diagnostic decisions makes us stronger, more effective advocates for our patients, and gives patients greater comfort and peace of mind.”

If there is a potential discrepancy (i.e., a nodule or other abnormality found in the scan but not mentioned in the report), the scan is “flagged” and sent to chest radiology subject matter experts and the department quality committee for further review. Any discrepancies that the subject matter expert finds to be actual nodules which were not found in the initial reading of the scan go back to the initial radiologist. That radiologist can then update his or her report and quickly provide the patient with recommendations for appropriate high-quality care, such as a follow-up at Sutter’s Lung Nodule Clinic.

According to Jason Wiesner, M.D., a radiologist and medical director of the health system’s Diagnostic Imaging Service Line, estimated discrepancy rates at Sutter were already four times lower than the estimated rate of error nationally. With the implementation of Ferrum’s AI technology within the pilot, this number was reduced even further. In the first 90 days of deployment at Sutter, Ferrum’s AI technology reviewed more than 10,000 CT scans containing lung tissue. Eighty-three of its flagged findings warranted additional radiologist review and intervention. A subset of these patients was confirmed to have findings that needed follow-up care.

“This is a testament to the quality of work done by our radiologists on behalf of our patients,” Dr. Wiesner said. “We are giving our doctors and patients a safety net and ensuring we continue to provide the highest quality of care. This project shows the commitment of Sutter Health to providing the highest reliability healthcare to the communities we serve.”

“We’ve shown the profound impact that quality monitoring technologies can have on identifying opportunities to improve care and prevent potential medical errors,” said Pelu Tran, co-founder and CEO of Ferrum Health. “Most importantly, thanks to the advanced work of both IT teams, it took us just a single day to deploy a platform that improved the quality of diagnostic care for Sutter patients across all of Sacramento – all without impacting their physicians’ workflows. The work we’ve done here is the beginning of a new era in healthcare’s battle against medical errors, and we’re excited to continue to move the field forward alongside quality luminaries like Sutter.”

Sutter Health and Lyft Collaborate to Provide Patients and Staff With Improved Transportation Options

Posted on Jan 13, 2020 in Expanding Access, Innovation, Scroll Images

Collaboration increases access to care and enhances patient/provider experience

SACRAMENTO, CALIF. AND SAN FRANCISCOLyft, the transportation network company, and the not-for-profit network Sutter Health are collaborating on an opportunity to help support patient and staff transportation needs. Starting today, Sutter hospitals and care centers around Northern California will have the option to start implementing customized, individual transportation programs — an important next step in simplifying access to care.

How clinical staff get to and from work isn’t always considered when evaluating pain points within a workflow, but it plays an important role in health care delivery. Sutter recognized this when looking for ways to better support its home health care teams, who can use their own vehicles to travel to and from patient homes. As an alternative, Lyft can arrange transportation for Sutter home health providers who support patients with needs ranging from wound care, physical therapy or nutritional support. This arrangement can help maximize a clinician’s time with each patient, while also saving wear and tear that comes with using a personal vehicle for work.

“We are reimagining the ways we provide and deliver care, which includes increasing access to services and making them more convenient,” said Chris Waugh, chief innovation officer for Sutter Health. “For some, it’s not as simple as traveling from Point A to Point B. There are numerous real-world factors in between. Our approach takes the burden away from our patients and staff, and puts them in the best position to receive the care they need or deliver the care they are trained to give.”

Sutter and Lyft were able to test several transportation scenarios through previous pilot work over the course of the past couple of years. Several examples, below, resulted in increased efficiencies, including faster, more reliable pick-ups, lower costs, and an understanding of the unique needs of a healthcare environment.

Reduced wait times: At Sutter’s California Pacific Medical Center Pacific campus, patients discharged from the emergency department were offered a ride to a location of their choice. In three months’ time, the program reduced wait times from an average of 23 minutes to three minutes.
Cost savings: The pilot achieved a cost savings of approximately 25% compared to other transportation services previously used.
Greater transportation efficiency: Ambulatory surgery center staff throughout Sutter’s Palo Alto Medical Foundation were able to more easily transport staff between care centers as compared to services previously used.

“At Lyft, we’re committed to improving access to care while also increasing operational efficiencies and driving down costs for medical providers. Sutter’s headquarters in Northern California are home to some of the greatest diversity in the nation – socioeconomic, ethnic and geographic – resulting in an incredibly unique set of transportation challenges for both patients and staff. We’re looking forward to a continued partnership that allows us to provide innovative transportation options that make an impact in urban, suburban and rural settings alike. Pilot results have already shown reduced wait times and improved rider experience,” explained Megan Callahan, VP of Healthcare at Lyft.

The diverse needs of Sutter’s patient and staff call for flexible options, and this partnership with Lyft allows different care sites to customize their rideshare services to best support their communities.

For example, in more rural areas where transportation options historically aren’t as reliable, patients can count on rides to and from chemotherapy, radiation or dialysis appointments. In cities, Sutter staff can take a Lyft ride from public transit centers to Sutter care centers as an affordable alternative to parking. This allows Sutter to positively impact social determinants of health – notably, making care more accessible through transportation and increasing opportunities for patients to get the treatment they need.

“We’re excited for how these results will interplay,” said Waugh. “We believe they can help spur fundamental change on a macro level, and also help relieve stress and create comfort for individuals on a micro level. Big or small, these shifts can help create a more meaningful experience that gives patients the opportunity to stay on track with their care plans.”

Forward-Looking Statements 

This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements generally relate to future events or Lyft’s future financial or operating performance as well as Lyft’s other expectations, strategies, priorities, plans or intentions. Lyft’s expectations and beliefs regarding these matters may not materialize, and actual results in future periods are subject to risks and uncertainties that could cause actual results to differ materially from those projected, including those more fully described in Lyft’s filings with the Securities and Exchange Commission (“SEC”), including in Lyft’s Quarterly Report on Form 10-Q for the quarter ended September 30, 2019, filed with the SEC on November 4, 2019.