Posts by madisol

Sutter Health and Lyft Collaborate to Provide Patients and Staff With Improved Transportation Options

Posted on Jan 13, 2020 in Expanding Access, Innovation, Scroll Images

Collaboration increases access to care and enhances patient/provider experience

SACRAMENTO, CALIF. AND SAN FRANCISCOLyft, the transportation network company, and the not-for-profit network Sutter Health are collaborating on an opportunity to help support patient and staff transportation needs. Starting today, Sutter hospitals and care centers around Northern California will have the option to start implementing customized, individual transportation programs — an important next step in simplifying access to care.

How clinical staff get to and from work isn’t always considered when evaluating pain points within a workflow, but it plays an important role in health care delivery. Sutter recognized this when looking for ways to better support its home health care teams, who can use their own vehicles to travel to and from patient homes. As an alternative, Lyft can arrange transportation for Sutter home health providers who support patients with needs ranging from wound care, physical therapy or nutritional support. This arrangement can help maximize a clinician’s time with each patient, while also saving wear and tear that comes with using a personal vehicle for work.

“We are reimagining the ways we provide and deliver care, which includes increasing access to services and making them more convenient,” said Chris Waugh, chief innovation officer for Sutter Health. “For some, it’s not as simple as traveling from Point A to Point B. There are numerous real-world factors in between. Our approach takes the burden away from our patients and staff, and puts them in the best position to receive the care they need or deliver the care they are trained to give.”

Sutter and Lyft were able to test several transportation scenarios through previous pilot work over the course of the past couple of years. Several examples, below, resulted in increased efficiencies, including faster, more reliable pick-ups, lower costs, and an understanding of the unique needs of a healthcare environment.

Reduced wait times: At Sutter’s California Pacific Medical Center Pacific campus, patients discharged from the emergency department were offered a ride to a location of their choice. In three months’ time, the program reduced wait times from an average of 23 minutes to three minutes.
Cost savings: The pilot achieved a cost savings of approximately 25% compared to other transportation services previously used.
Greater transportation efficiency: Ambulatory surgery center staff throughout Sutter’s Palo Alto Medical Foundation were able to more easily transport staff between care centers as compared to services previously used.

“At Lyft, we’re committed to improving access to care while also increasing operational efficiencies and driving down costs for medical providers. Sutter’s headquarters in Northern California are home to some of the greatest diversity in the nation – socioeconomic, ethnic and geographic – resulting in an incredibly unique set of transportation challenges for both patients and staff. We’re looking forward to a continued partnership that allows us to provide innovative transportation options that make an impact in urban, suburban and rural settings alike. Pilot results have already shown reduced wait times and improved rider experience,” explained Megan Callahan, VP of Healthcare at Lyft.

The diverse needs of Sutter’s patient and staff call for flexible options, and this partnership with Lyft allows different care sites to customize their rideshare services to best support their communities.

For example, in more rural areas where transportation options historically aren’t as reliable, patients can count on rides to and from chemotherapy, radiation or dialysis appointments. In cities, Sutter staff can take a Lyft ride from public transit centers to Sutter care centers as an affordable alternative to parking. This allows Sutter to positively impact social determinants of health – notably, making care more accessible through transportation and increasing opportunities for patients to get the treatment they need.

“We’re excited for how these results will interplay,” said Waugh. “We believe they can help spur fundamental change on a macro level, and also help relieve stress and create comfort for individuals on a micro level. Big or small, these shifts can help create a more meaningful experience that gives patients the opportunity to stay on track with their care plans.”

Forward-Looking Statements 

This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements generally relate to future events or Lyft’s future financial or operating performance as well as Lyft’s other expectations, strategies, priorities, plans or intentions. Lyft’s expectations and beliefs regarding these matters may not materialize, and actual results in future periods are subject to risks and uncertainties that could cause actual results to differ materially from those projected, including those more fully described in Lyft’s filings with the Securities and Exchange Commission (“SEC”), including in Lyft’s Quarterly Report on Form 10-Q for the quarter ended September 30, 2019, filed with the SEC on November 4, 2019.

Study Confirms Accuracy, Ease-of-Use of Personalized Healthcare Cost Estimator

Posted on Dec 13, 2019 in Research, Scroll Images

The results of a 10-month study—published online today in JAMA Network Open—indicate that Sutter Health’s new ambulatory cost estimator tool is easy to use and provides very accurate estimates.

“Healthcare cost transparency is understandably important to our patients,” said study co-author Albert Chan, M.D., M.S., FAAFP, Sutter Health vice president and chief of digital patient experience. “Providing digital tools such as our online cost estimator is another example of our continued commitment to empower our patients with responsive, personalized care.”

Sutter Health’s cost-estimator tool uses real-time data to provide patients with personalized estimates for common ambulatory healthcare services, such as office visits, lab tests or X-rays.

A user survey found the majority of respondents were satisfied with their experience using the cost estimator and would recommend it to others. Survey respondents reported that the tool was intuitive, with one respondent noting, “It’s a relief knowing in advance how much you will be spending on healthcare.”

“Consumers want more information about projected health care costs,” said study co-author Dominick L. Frosch, Ph.D., director and senior scientist at Palo Alto Medical Foundation Research Institute (PAMFRI) and co-director of the Center for Health Systems Research (CHSR). “An accurate cost estimator helps them make informed decisions about their own care and treatment.”

According to PAMFRI and CHSR Assistant Scientists and study co-authors Cheryl D. Stults, PhD, and Jiang Li, PhD, while other health care organizations offer cost-estimator tools, Sutter Health’s is the first of its kind.

“The Sutter tool is unique in that it is integrated with our electronic health record,” Dr. Stults said. “This means it can pull information about a patient’s insurance coverage in real time from the payor and provide a snapshot of approximately what the patient can expect to pay for a service.”

Patients access the tool via Sutter Health’s online patient portal, My Health Online. It provides commercially insured, uninsured and managed care patients estimates for more than 200 ambulatory services. The JAMA report concluded that Sutter had successfully integrated the estimator tool and My Health Online to a high degree of patient satisfaction.

Mark and Mary Stevens Give $1 Million to Mental Health Programs for Adolescents

Posted on Dec 9, 2019 in Expanding Access, Scroll Images, Uncategorized

Mary and Mark Stevens

PALO ALTO, Calif.–Silicon Valley billionaire venture capitalist Mark Stevens and his wife Mary, have given Sutter’s Palo Alto Medical Foundation $1 million to advance mental health programs for youth (aged 16-24) across the South Bay. The gift underscores the importance of identifying mental health issues earlier, pointing young people and their families to services and resources that can help them sooner, ultimately benefiting health in the entire community.

“Mental health is historically an area of healthcare that has been overlooked and under resourced in the community environment,” Mark Stevens, partner at S-Cubed Capital says. “If we continue to allow mental illness to fester in our youth too long, the cost to the community and society magnify. We are excited to make resources available to combat this important issue and to partner with PAMF.”

One in four adults in the U.S. lives with a mental health condition such as anxiety, depression, bipolar disorder, schizophrenia or substance abuse disorder. It is estimated that 3.2 million adolescents experience at least one major depressive episode each year.

“Between 1993 and around 2005, I’d see one or two children a year exhibiting anxiety, depression, suicidal ideations or bipolar disorder,” says Bruce Block, M.D., a PAMF pediatrician in Santa Cruz. “Now I see at least one or two every day.”

Many people grapple with multiple mental health challenges at once, and left untreated these conditions can significantly impair their quality of life. Research shows that, on average, people wait eight to 10 years to pursue professional assistance.

Designing for Transitional Age Youth

Like other patient groups, transitional-age youth often struggle to access timely and appropriate care. After extensive interviews with community members, clinicians and physicians, teams across Sutter have pinpointed key opportunity areas for change. This mental health campaign will focus on three areas:

• Further integrating mental health into the primary care setting
• Developing new models for expanding caregiver capacity to pilot virtual care visits and initiating new mobile technology solutions
• Creating a new communications platform for better community support

“We have an opportunity to redesign mental health care in the primary care setting and well beyond it, and this generous gift from the Stevens family is a tremendous start,” says Shahna Rogosin, M.D., chair, department of psychiatry and behavioral health, PAMF. “This initiative will help to ensure seamless mental health care for adolescents and young adults and provide them with the timely treatment, robust tools, and comprehensive support they need to thrive.”

Mark and Mary Stevens are longtime patients and donors to PAMF, providing a foundational gift for the PAMF Community Cancer Center in Sunnyvale in 2012.

“We enjoy supporting forward leading non-profit organizations,” says Mary Stevens. “Our entire family receives health care at PAMF and they have been such a valuable resource for the community—over thinking where healthcare is going by adopting new technologies and building innovative programming like this mental health initiative.”

The Giving Pledge

Mark and Mary signed the Giving Pledge in 2013—a commitment started by Bill and Melinda Gates and Warren Buffett to encourage the world’s wealthiest individuals and families to dedicate the majority of their wealth to giving back.

“It gives us great joy to see the impact of our gifts and we look forward to widening our aperture of giving in healthcare and in other initiatives that will make a difference in our community and in society in the future.”

Counting Holiday Blessings

Posted on Dec 3, 2019 in Community Benefit, Scroll Images, Uncategorized

Thanks to the generous spirit of employees, Sutter Health’s Holiday Adopt-a-Family program is making the difference in the lives of families across the region. Let’s count all the ways in 2019!

250+ families will receive gifts this year, bringing the total to more than 2,500 Sacramento area and Central Valley families adopted in the past decade.

• Sutter Health collaborated with 10 not-for-profit community agencies that identified families in need:
o the Child Abuse Prevention Council in Sacramento County
o the Fighting Back Partnership in Solano County
o Hands of Hope in Yuba and Sutter counties
o Haven Women’s Center of Stanislaus
o KidsFirst and Lincoln Lighthouse in Placer County
o Nexus Youth and Family Services in Amador County
o Women’s Center Youth and Family Services in San Joaquin County
o the Valley Crisis Center in Merced County
o Yolo County Children’s Alliance

• At 12 drop-off locations across the Sutter Health network, employees donated new gifts that range from clothes and shoes to toys and books—based on lists put together by the families.

Countless smiles from those involved, spreading holiday joy and goodwill to all!

• As a not-for-profit organization, Sutter Health believes in giving back. Sutter Health’s total community benefit investment in 2018 was $734 million. These funds supported traditional charity care, unreimbursed Medi-Cal costs, health education as well as community clinics.

Photo: Numerous Sutter staff and community partners, including Sutter Center for Psychiatry’s Jenna Newman and Rebecca Monroe, foreground, supported the 2019 Holiday Adopt-a-Family program.

City of Vallejo and Local Healthcare Systems Collaborate to Build Navigation Center for the Homeless

Posted on Nov 18, 2019 in Community Benefit, Scroll Images

Courtesy of the City of Vallejo

Rendering of Vallejo Navigation Center

VALLEJO, Calif. – The City of Vallejo today announced that it has secured the funding needed to move forward with the construction and operation for a new proposed Vallejo Navigation Center in south Solano County. The center will provide access to temporary housing and wraparound services to support men and women living unsheltered in the City of Vallejo, thanks to a combined investment of $6.2 million from three not-for-profit healthcare systems: Sutter Health, Kaiser Permanente and NorthBay Healthcare.

“The center is a longtime dream of mine, and I’m so proud of our community for coming together and finding a way to make this a reality for people who are desperately in need,” said City of Vallejo Mayor Bob Sampayan. “Sutter, Kaiser Permanente and NorthBay have proven track records of improving the health in this region, so it was no surprise that all three not-for-profit healthcare systems stepped up to help. This is truly a remarkable demonstration of how we can collaborate for the overall good of our community.”

The proposed Vallejo Navigation Center is an important step to enhance the regional shelter infrastructure for people experiencing homelessness. For the City of Vallejo, building the center is a critical milestone in implementing a spectrum of housing policies that help create a pathway for individuals without housing to secure housing. This means connecting individuals to health services, income sources, and eventually a path towards permanent housing; this is an effort that has been dubbed P.A.T.H. – Providing Access To a Home.

Like many places in California, the City of Vallejo and the County of Solano have identified homelessness as a significant and concerning issue as the city has seen an increase in the number of homeless people. To deal with this issue it is important for the City to find ways to maintain safe, healthy communities where residents can be housed.

“Homelessness is a statewide crisis and public-private partnerships like this are exactly the type of solutions we need to bring to scale throughout California,” said Darrell Steinberg, Sacramento Mayor and Co-Chair on the Governor’s Council of Regional Homeless Advisors. “This facility will provide a safe place for people experiencing homelessness to stabilize, access on-site supportive services and the housing coordination needed to get off the streets and into housing.”

The center will serve as a “one-stop shop” for services that are critical to help address some of the core causes of homelessness. It will include:

• Access to shelter beds;
• Individual case management to help connect those who need services like respite care after medical treatment, substance abuse counseling, mental health support and job training; and
• Assistance with housing readiness support, training and securing permanent housing.

The City of Vallejo focused its efforts following the vision of the Community Action Partnership of Solano Joint Powers Authority’s Five-Year Strategic Plan, which recommends a ‘housing first’ policy approach to lower barriers to permanent, emergency and temporary housing and also recommends the improvement of navigation of homelessness services. Providing navigation can help connect individuals to the right services to improve their ability to obtain and maintain shelter. The Vallejo Navigation Center will do both: improve the access to wrap-around services and provide access to temporary shelter beds for up to six months.

“The center will provide a safe, healthy and stable environment where vital services can more effectively coordinate and have a significant impact on getting individuals experiencing homelessness on a track to obtaining ongoing services and support, while lessening the impact on other public services,” said Solano County Supervisor Monica Brown.

“As a not-for-profit integrated health network, Sutter focuses on improving the health of those inside and outside the walls of our hospitals and care centers,” said Sutter Solano Medical Center CEO Abhishek Dosi. “We know that when unhoused people find housing, their health improves. This investment builds on Sutter’s commitment to improve the health of the entire community we serve.”

“Projects like this can transform communities and change the narrative around homelessness. This initiative will highlight the profound impact that a person-centered approach coupled with comprehensive services can have,” said Nor Jemjemian, Kaiser Permanente senior vice president and area manager for Napa-Solano Area. “We know that this center will transform lives. We hope that it will also be a catalyst for change in how those who are homeless are treated – here in Solano County and beyond.”

“We all play a role in lifting up our communities,” said Aimee Brewer, NorthBay Healthcare Group president. “When private and public partners team up, creative and thoughtful approaches emerge. The Vallejo Navigation Center is evidence of that teamwork.”

“The project could not move forward without the partnership of the City of Vallejo and Solano County joined with the support of all three healthcare systems,” said Supervisor Erin Hannigan, Chairwoman of the Solano County Board of Supervisors. “We are now better positioned to improve our efforts to properly address the homelessness crisis in our community.”

The Vallejo Navigation Center is expected to serve up to 125 people at one time and serve approximately 500 people annually. The center will receive referral services from direct referral partners, including law enforcement, area hospitals, coordinated entry and Veteran’s the Administration. It is scheduled to welcome its first clients in 2020 and will be operationally sustainable for the next three years, thanks to the investments of Sutter Health, Kaiser Permanente, and NorthBay Healthcare.

A media kit with renderings, a staff report, video clips and photos will be available here.