Posts by madisol

Network Downtime Updates

Posted on May 15, 2018 in Uncategorized

Update: May 18, 2018

A Message from President and CEO Sarah Krevans to Sutter Health Employees and Physicians

Sarah Krevans, Sutter Health president and CEO, today shared a video message with the not-for-profit network’s employees and physicians in which she addressed the May 15 network downtime and the challenges it presented to those providing patient care. Krevans noted that a multidisciplinary team, including outside independent advisors, will investigate all aspects of the matter. She thanked staff for their efforts to provide high-quality patient care during the outage.


Updated statement: 2 a.m., May 16

All Sutter Health information systems are back up and running following an outage caused by an activation of the fire suppression system in one of our data centers. Our technical teams worked throughout the night and today to resolve this issue and fully restore system access. All Sutter Health data remains secure.

As always, our patients are our top priority. While some of our care centers had to delay or reschedule services, downtime procedures were in place, allowing our caregivers and office staff to continue providing quality patient care.

We apologize for any challenges this has caused, and we appreciate the dedicated work of our caregivers and staff in following downtime processes.

Updated statement: 10 p.m., May 15

Our technical teams continue to work on restoring our information systems as quickly as possible, and they are making progress toward restoring all functionality.

We apologize for the challenges this situation caused, and we appreciate the dedicated work of our caregivers and staff in following downtime processes and their ongoing commitment to patient safety and high-quality care.

It’s important to know the following:

  • All Sutter Health data remains secure.
  • Standardized downtime procedures have been activated and are designed to support high-quality, safe patient care.
  • Services will be open tomorrow.
  • The outage was caused when our fire suppression system was activated at one of our data centers, and we are investigating the root cause. There was no property damage in our data center.

Original statement: 10:30 a.m., May 15

Some of our information systems are currently offline. We have implemented our standard downtime procedures and are working to restore our systems.

Our top priority is patient care and safety. Services are open, although some services may need to be delayed or rescheduled. Patients are asked to arrive at their appointments as scheduled unless they have been contacted with specific instructions otherwise.

Information systems are various computer systems we use to run our business, including the patient electronic health record and some phone systems.

 Downtime procedures are processes staff use during routine system maintenance or when computer systems are not available to them.  

Sutter Takes Part in the Transformation of Breast Cancer Surgery in Northern California: ‘Moving Beyond Wires’ for Tumor Localization

Posted on Apr 30, 2018 in Quality, Transformation

SACRAMENTO, Calif.Sutter Health, a not-for-profit, integrated healthcare network in Northern California, announced its collaboration with Cianna Medical and the SAVI SCOUT® Wire-Free Radar Breast Localization System—a wire-free, non-radioactive system used by hospitals in the U.S.

“At Mills-Peninsula Medical Center, this advanced technology has had an immediate and enormous positive impact for our patients undergoing the removal of breast lesions,” said Harriet Borofsky, M.D., medical director of Sutter’s Mills-Peninsula Breast Center. “This technology eliminates the need to place wires for localization on the day of surgery, which can decrease anxiety and procedure time, thus improving a patient’s overall experience.”

“At Sutter, we’re taking another step forward in helping transform healthcare,” said Lisa M. Guirguis, M.D., surgical oncologist with Sutter Medical Center, Sacramento, which also uses the SCOUT system. “We welcome innovative approaches that are designed to enhance quality and help those in our care feel more supported and comfortable.” Read More

Sutter Health Announces 2017 Financial Performance

Posted on Mar 9, 2018 in Uncategorized

SACRAMENTO, Calif.,—The Sutter Health network of doctors, hospitals and other healthcare providers announced its financial performance for 2017. Income attributable to Sutter Health for 2017 was $893 million, compared to $554 million in 2016. The system’s total 2017 operating revenues remained consistent with 2016 at $12 billion. Sutter Health posted $651 million in investment income and changes in net unrealized gains and losses from investments classified as trading in 2017, compared to $252 million the prior year. Sutter Health’s combined 2017 income from the day-to-day operations of its hospitals, care centers and other services was $326 million, compared to $377 million in 2016.

Community-Based Investments to Improve Access to Healthcare

A stable financial position gives Sutter Health the opportunity to further expand community access to high-quality healthcare. Sutter Health invested $924 million in new facilities and lifesaving technology throughout Northern California in 2017—extending its total investment to nearly $10 billion during the last 10 years. Read More

Sutter Health announces collaboration with Augmedix and Google Cloud at HIMSS18

Posted on Mar 5, 2018 in Transformation

Collaboration is one of several new Sutter Health innovations to improve the doctor-patient experience


Albert Chan, M.D., Sutter Health’s chief of digital patient experience

SACRAMENTO, Calif.—Northern California-based, not-for-profit Sutter Health today announced it is working with Augmedix to benefit from the power of Google Cloud. Sutter Health has one of the largest deployments on Augmedix’s documentation platform, which now runs on Google Cloud Platform. The collaboration is one of several new Sutter Health innovations for patients and healthcare providers to help make the healthcare experience more simple, engaging and human.

“We are committed to creating new and meaningful ways to support our patients and clinicians,” said Albert Chan, M.D., chief of digital patient experience at Sutter Health and a family medicine doctor who uses Augmedix and Glass Enterprise Edition with patients during clinic visits. “Glass with Augmedix takes care of many of the administrative visit tasks, which allows doctors to focus on what we care most about—helping our patients.”

Now that Augmedix is powered by Google Cloud Platform, Sutter plans to add a machine learning tool to assist doctors by triaging in-box messages from patients, as appropriate. Future plans include implementing more GCP-enabled AI and machine learning modules to supercharge scribing services so they can support doctors in other ways as they are caring for patients. Read More

Sutter Health Receives $3.2 Million Grant to Evaluate Type 2 Diabetes Prevention

Posted on Jan 19, 2018 in Quality, Research

Investment will help enhance and expand research efforts


PALO ALTO, Calif.—Sutter Health’s Palo Alto Medical Foundation Research Institute has secured funding from the National Institute for Diabetes, Digestive and Kidney Diseases (NIDDK) of the National Institutes of Health to conduct a five-year study, evaluating the not-for-profit healthcare network’s experience with implementing Group Lifestyle Balance (GLB)™—a  group-based diabetes prevention program that has gained national attention for its success. Read More