Posts by dugase

Food Rx: Sutter Health Invests $265,000 to Support Community Food Banks

Posted on Nov 19, 2019 in Carousel, Scroll Images, Uncategorized

Working with partners to provide nutritious food is one more way Sutter helps keep communities healthy.

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Dedication to Duty: Blackouts and a Wildfire Won’t Stop Sutter Nurses

Posted on Nov 1, 2019 in Uncategorized

A spine injury at age 19 left Santa Rosa resident Ken Kilgore with paralysis in both his arms and legs. Bedbound and dependent on a special electric mattress that circulates air to prevent bedsores, Kilgore was nervous about the planned power shutoffs, until his bigger fear came true: an evacuation order.

Kilgore was one of approximately 150 patients routinely seen in their homes by the staff of Sutter Care at Home in Sonoma County who had to evacuate in response to the Kincade Fire. Through the uncertainty, fear and displacement, Kilgore says there was one constant: his nurse Paige Medeiros and the whole Sutter Care at Home family. “I must have gotten three calls a day from Sutter,” remembers Kilgore who is now safely back at home.

While the wildfire raged and blackouts rolled, Medeiros worked every day to make sure patients who rely on Sutter Care at Home had an in-person visit, or when that wasn’t possible, repeated phone calls to check on symptoms, give medical advice and guide patients to in-person care options as needed.

“These are people with feeding tubes, IV pumps, wound vacuums or special air mattresses like Ken’s,” Medeiros explained. “These are very frail patients that have high medical needs and are all homebound.” Working down a list, Medeiros drove to each patient’s house or the location where they’d been evacuated to, and checked if they needed supplies or nursing services, seeing to the needs of her regular patients and several patients who were normally cared for by other nurses, who had themselves been evacuated.

“It was a real team effort,” recalls Medeiros. “All of my co-workers and the whole Sutter family pitched in.”

Medeiros praised a nurse who drove from Marin to Mendocino (approximately 131 miles one way) to give a patient an in-home infusion (a special treatment that not all nurses can provide) and another who problem-solved through a four-day power outage, charging patients’ phones from her car battery and driving medical devices to the community resource center to be charged before returning them to her homebound patients.

James Conforti, chief operating officer for Sutter Health, knows that staff work tirelessly to provide quality care to patients. “Sutter’s integrated network allows us to coordinate care and contact patients. From filling prescriptions, rescheduling appointments to keeping vital chemotherapy infusions on track, we make sure our patients have continuity of care. The resilience of our staff and community never ceases to amaze me.”

But perhaps Kilgore said it best: “It’s not just a job to them—they really care about us.”

Five Sutter Medical Network Organizations Achieve IHA Honors

Posted on Oct 31, 2019 in Scroll Images, Uncategorized

SACRAMENTO, Calif. —Integrated Healthcare Association (IHA) has recognized four Sutter Medical Network (SMN) organizations for achieving top marks on quality and patient experience measures while effectively managing cost of care for Commercial HMO patients in 2018.

Excellence in Healthcare Award
In keeping with the national imperative to reduce healthcare costs while delivering high-quality care, IHA’s Excellence in Healthcare Award recognizes physician organizations in California making progress to that end. Sutter Medical Group, part of Sutter Medical Foundation, was one of just 28 physician organizations statewide to receive a 2019 Excellence in Healthcare Award from IHA. This award recognizes physician organizations that perform in the top 50th percentile across three domains: clinical quality, patient experience and total cost of care.

Of the nearly 200 physician organizations statewide participating in the Align. Measure. Perform. program, fewer than one in five attained an Excellence in Healthcare Award this year.

Exemplary Performance
IHA also recognizes physician organizations that demonstrated exemplary domain-specific performance. Mills-Peninsula Medical Group and Palo Alto Foundation Medical Group, both affiliated with the Sutter Palo Alto Medical Foundation, achieved high performance (top 10th percentile) in the clinical quality and patient experience domains. Two more Sutter-affiliated physician organizations, Sutter Medical Group and Gould Medical Group, achieved high performance (top 10th percentile) in the patient experience domain only.

Most Improved
IHA also recognizes eight physician organizations—one from each region— that demonstrate the greatest year-to-year improvement in clinical quality and patient experience domains. Gould Medical Group and Brown & Toland Physicians each earned the Ronald P. Bangasser Most Improved honor for making the greatest improvements in quality and patient experience from 2017-2018 among all physician organizations in the Central Valley and Bay Area regions, respectively. Brown & Toland Physicians contracts with Sutter Health affiliates to provide patient care.

SMN is part of Sutter Health’s not-for-profit network of care, which proactively implements programs across its system that continuously improve the quality and value of healthcare for patients. Integration across Sutter’s regions, clinical settings and data environments is delivering care models with some of the best clinical outcomes in the nation.

Lucky Landing: Mobile Stroke Unit Treats Traveler at SFO

Posted on Oct 28, 2019 in Expanding Access, Innovation, Mills-Peninsula Health Services, Neuroscience, Quality, Research, Scroll Images, Uncategorized

BURLINGAME, Calif. – It was a 9-1-1 response three years  in the making.

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We’ve Got Your Back(pack)

Posted on Aug 29, 2019 in Community Benefit, People, Scroll Images, Uncategorized, We're Awesome

The start of any school year isn’t complete without the confidence of knowing you’re prepared. And what better way to tackle the year ahead with a backpack full of the necessary supplies.

This summer Sutter employees, led by the External Affairs team, collaborated with Volunteers of America to support Operation Backpack, an initiative that provides backpacks and school supplies to low-income students. Sutter staff purchased school supplies – including new backpacks – and volunteered their time to fill more than  2,000 backpacks with the necessities that every school child needs to succeed.

“We know that having the right supplies to start the school year off right gives children confidence to succeed in school,” said Melanie Rivera, external affairs associate, Sutter Health Valley Area. “Together, we are helping children learn and thrive in school, stay in school and build a bright future.”

Sutter employees, staff and volunteers also gave early $3,000  in monetary donations to the organizations that distribute the backpacks to families across the communities we serve. Organizations like the Samaritan House which serves San Mateo County, Family Giving Tree which serves Alameda and Santa Clara counties, Elk Grove Unified and San Juan Unified in Sacramento County, Nexus Youth and Family Services which serves Amador County, and Saving Our Kids Resource Center which serves Placer County.

“The backpacks from Sutter’s Mills-Peninsula Medical Center fulfill all the requests we have from families in San Mateo and Redwood City,” said  Jenny Saba, associate director of Volunteers and Engagement at Samaritan House. “Thank you so much!”

This is the eighth year that Sutter Health has participated in Operation Backpack, donating backpacks and supplies to kindergartners through 12th graders.