Posts by Angela

Sutter Health Opens Latest Bay Area Clinic for Walk-In Healthcare

Posted on Nov 14, 2017 in Innovation

San Jose, Calif. – Nov.14, 2017 – Sutter Health opens its newest Walk-In Care clinic in San Jose today, a service of the Palo Alto Medical Foundation, at 685 Coleman Ave., Suite 20.

New innovative center in San Jose offers same-day, convenient care for non-urgent issues

New innovative center in San Jose offers same-day, convenient care
for non-urgent issues

Sutter’s Walk-In Care clinics offer a new option for quick, convenient care for everyday illnesses and health needs in a stand-alone storefront that is easily accessible. The San Jose clinic is Sutter Health’s sixth Bay Area location. The first clinic opened in Petaluma in late April followed by clinics in San Francisco, Walnut Creek, Dublin and San Ramon.

“Consumers are actively seeking quick and affordable solutions for their immediate healthcare needs,” said Don Wreden, M.D., Sutter Health senior vice president, Patient Experience. “Many people need high-quality care beyond the standard work week, and we’re innovating to make care even more convenient – all while maintaining the personal level of support people have come to expect from our pioneering team.

Sutter Walk-In Care offers an innovative approach to healthcare:

  • Nurse practitioners or physician assistants provide treatment for common illnesses, health screenings, vaccinations and wellness services such as smoking-cessation support.
  • Each location is open 8 a.m. to 8 p.m., seven days a week, with reduced hours on most major holidays. Thanksgiving and Christmas Day are the only days when Sutter Walk-In Care clinics are closed.
  • Patients can call ahead or visit the Walk-In Care website to save their spot, or simply just walk in to the location.
  • Sutter Walk-In Care locations offer a comfortable lobby with outlets to charge laptops or phones, as well as complimentary wi-fi, fruit, coffee, tea and fruit-infused water.
  • Sutter Walk-In Care is available to adults and children 18 months and older – patients do not need to be an existing Sutter Health patient.
  • Sutter Walk-In Care accepts most major insurance plans, and patients would be responsible for their standard co-pay or co-insurance. For those who prefer to pay out of pocket or have not yet met their deductible, pricing is clear and simple, with a standard office visit at a flat rate of $129.

“These new locations offer easy access to treatment for problems like the flu or an ear infection, rashes, and wellness services like sports or pre-employment physicals,” said Carolin Delker, Sutter Walk-In Care nurse practitioner manager. “We hope that by providing more convenient access to care, patients won’t put off getting the care they need to stay healthy.”

Delker added: “Patients appreciate the range of services we provide, and our staff can help people when they most need it. People can come in before going to the office in the morning, or schedule a time on any day of the week that is convenient for them, including evenings.’’

Walk-In Care clinics have the potential to relieve pressure on overcrowded emergency rooms.

“We want to reserve emergency departments for serious and life-threatening illnesses, rather than having people with minor medical problems going there because they have no other option,” Delker said. “At the same time, allowing patients to receive non-urgent care and vaccinations quickly, near where they live or work, should help free up doctor-office visits for those with more serious issues.”

While Sutter Walk-In Care provides a wide variety of healthcare services, patients with serious problems or illnesses that require more immediate attention, such as severe cuts or broken bones, should visit an urgent care clinic, or their nearest hospital emergency department.

Additional Sutter Walk-In Care clinics and their opening dates are listed below.

  • Petaluma opened April 27 in Deer Creek Village, 411 North McDowell Blvd., Petaluma, CA 94954.
  • San Francisco opened June 13 at 240 King St., Suite G2, San Francisco, CA 94107.
  • Walnut Creek, opened June 29 at The Orchards, 2878 Ygnacio Valley Rd., Walnut Creek, CA 94598.
  • Dublin opened July 13 at Fallon Gateway Shopping Center, at 3918 Fallon Rd., Dublin, CA 94568.
  • San Ramon opened Oct. 24 at 460 Market Place, San Ramon, CA 94583.

To learn more about Sutter Walk-In Care, please visit www.sutterhealth.org/walk-in or call 1-800-972-5547.

About Sutter Health

Sutter Health was named one of the nation’s top five large health systems in 2016 thanks to its integrated network of physician, employee and volunteer pioneers—more than 60,000 people strong. Rooted in Sutter Health’s not-for-profit mission, these team members partner to deliver exceptional care that feels personal. From physician offices to hospitals to outpatient care centers and home services, they proudly support and learn from the more than 3 million people in their care—nearly 1 percent of the U.S. population, in one of the most diverse and innovative regions in the world. Sutter pioneers adopt new technologies, make novel discoveries and embrace creative thinking to help patients and communities achieve their best health. From its street nurse program that provides check-ups for homeless people, to telemedicine-aided specialist consultations, to walk-in care clinics, to smart glass technology, the Sutter Health team goes beyond traditional models to make care more convenient and to nurture and empower people throughout their medical journey.

For more information about the Sutter Health network visit: sutterhealth.org | facebook.com/sutterhealth | youtube.com/sutterhealth | twitter.com/sutterhealth.

Sutter Davis Hospital Looks to Expand Patient Family Advisory Council

Posted on Nov 8, 2017 in Quality

DAVIS – Sutter Davis Hospital is looking for additional community members to join its Patient and Family Advisor Council. This council involves the community and gains insight and feedback about their experiences at the hospital.

Sutter Davis Hospital is looking for community members to join its Patient Family Advisory Council.

Patient Family Advisors collaborate with leadership, care teams, and clinical initiative teams at Sutter Davis Hospital to help in the planning and decision-making process for future patients. Through this partnership, advisors share their experiences and perspectives, provide the hospital’s care teams with an insider’s view about the patient and family experience and identify opportunities to improve care for all patients and families.

Ideal candidates have received care at Sutter Davis Hospital or have a family member, significant other, or friend who received care within the last five years and are looking for an opportunity to give back to the community in a unique way. Advisors are asked to give 1.5 hours per month to meet and provide advice on a wide range of inquiries. There are opportunities to be involved in process improvement projects as well if desired. Read More

Memorial Medical Center achieves four-year APEx® accreditation for radiation oncology services – one of only seven facilities in California

Posted on Nov 1, 2017 in Memorial Medical Center

Daryn Kumar, MMC CEO (back row, left) celebrates with the Radiation Oncology team and physicians Dr. Garcia-Young and Dr. Neville (front row, left and right)

MODESTO, CA – Memorial Medical Center, part of Northern California’s Sutter Health network of hospitals, has become the first Sutter Health facility, and seventh facility in all of California, to achieve a four-year accreditation of their radiation oncology services from ASTRO — the premier radiation oncology society in the world.

Memorial achieved the accreditation by demonstrating compliance with the standards of the American Society for Radiation Oncology (ASTRO) Accreditation Program for Excellence (APEx®).

“We are very, very happy to receive APEx accreditation,” said Chris Neville, M.D., DABR, a Sutter Gould Medical Foundation radiation oncologist and medical director for Memorial Medical Center’s Radiation Oncology program. “The accreditation is great affirmation of the high quality and safe patient care we provide for patients in our community.”

APEx is an independent radiation oncology practice accreditation program developed by ASTRO based on a comprehensive set of sixteen evidence-based standards of radiation oncology practice. The sixteen standards are focused on five pillars of patient care: 1) the process of care; 2) the radiation oncology team; 3) safety; 4) quality management; and 5) patient-centered care.

“Evaluating our processes in relation to ASTRO’s high standards, including standards for safety and quality, validates our practices and recognizes the efforts of our radiation oncology team to deliver patient-centered radiation oncology care,” added J. Alex Garcia-Young, M.D., DABR, fellow Sutter Gould radiation oncologist.

“ASTRO is proud to recognize Memorial Medical Center for achieving APEx accreditation,” said ASTRO chair David C. Beyer, MD, FASTRO. “Memorial Medical Center has demonstrated a commitment to providing their patients with safe, high-quality radiation therapy services.”

Accreditation through APEx is a rigorous, voluntary, multi-step process that can take up to one year to complete. Each center seeking APEx accreditation must have its policies and procedures evaluated using objective, verifiable expectations for performance in radiation oncology. It must demonstrate its commitment to high standards of safety and quality in the practice of radiation oncology and that it practices patient-centered care by promoting effective communication, coordinating treatment, and engaging patients and their families as partners in care.

APEx has a distinctive program structure that includes both a self-assessment process and a facility visit conducted by a medical physicist and a radiation oncologist, radiation therapist, nurse, dosimetrist, nurse practitioner, physician assistant or practice administrator. APEx integrates Maintenance of Certification (MOC) templates that promote value and efficiency for physicians and final evaluation reports that link standards and performance to quality improvement resources. APEx applicants also have access to a library of quality improvement practice management tools to facilitate a culture of safety. APEx reflects competencies and practices identified and endorsed in the 2012 ASTRO publication Safety is No Accident: A Framework for Quality Radiation Oncology and Care.

ABOUT MEMORIAL MEDICAL CENTER – Memorial Medical Center is part of Sutter Health, a family of not-for-profit hospitals, physician organizations and other medical services that share resources and expertise to advance health care quality and access. Serving more than 100 communities in Northern California, Sutter Health is a regional leader in cardiac care, cancer treatment, orthopedics, obstetrics, and newborn intensive care, and is a pioneer in advanced patient safety technology. Learn more about Memorial Medical Center.

ABOUT ASTRO – ASTRO is the premier radiation oncology society in the world, with more than 10,000 members who are physicians, nurses, biologists, physicists, radiation therapists, dosimetrists and other health care professionals who specialize in treating patients with radiation therapies. As the leading organization in radiation oncology, the Society is dedicated to improving patient care through professional education and training, support for clinical practice and health policy standards, advancement of science and research, and advocacy.

ASTRO publishes three medical journals, International Journal of Radiation Oncology • Biology • Physics (www.redjournal.org), Practical Radiation Oncology (www.practicalradonc.org) and Advances in Radiation Oncology (www.advancesradonc.org); developed and maintains an extensive patient website, RT Answers (http://www.rtanswers.org); and created the Radiation Oncology Institute (www.roinstitute.org), a nonprofit foundation to support research and education efforts around the world that enhance and confirm the critical role of radiation therapy in improving cancer treatment. To learn more about ASTRO, visit www.astro.org.

###

Sutter Medical Foundation “Super”-visor and super friends offer support after fires

Posted on Oct 24, 2017 in Sutter Medical Foundation

Pictured, clockwise from top left: Marco Guzman, Jr.; West Coast Avengers members Brenton Klose, (Deadpool), Guzman, Jr. (Spiderman), Lindsay Skousen (Black Widow), and Jeff Toft (Captain America); Toft and Guzman, Jr. take a break.

October 24, 2017, Fairfield, CA – On any normal day, Marco Guzman, Jr. is a supervisor for Sutter Medical Foundation’s (SMF) Cardiology, Pulmonology and Sleep Medicine services, based in care centers located in Fairfield, CA.

But recently, on a day that by any stretch of the imagination was not normal, Marco the supervisor became “Marco the superfriend” and he, along with a few of his West Coast Avengers teammates, helped bring some joy to people dealing with the devastating wild fires in California’s wine country.

Spiderman, Captain America, Deadpool, Black Widow and others were available for hugs and photos as they made their way to evacuation centers in the affected areas to provide a much-needed distraction for evacuees.

“I felt helpless seeing my community under fire,” said Guzman, who lives near the areas affected by the fires. “Thinking about all the kids and families who had to evacuate their homes saddened me.”

So, Marco connected with fellow members of the West Coast Avengers (WCA), a cosplay group he has been with since 2015. The group attends many events, including visits to hospitals, charity events, and movie premieres, always with the goal to make people smile. The WCA partnered with a cosplay team from Santa Rosa (Hope, Love and Magic), quickly discussed how to help with this very unique tragedy, planned out a visit schedule, and set out to offer whatever comfort they could.

Sharing the idea on their Facebook page, the superheroes soon realized that there were everyday heroes in their community who wanted to help as well.

“Once our community heard about our mission, they all reached out via social media and started to collect new donated toys on our behalf,” said Marco. “We were overwhelmed by the response, and in total, we provided comfort and support to over 400 evacuees and 200 kids. We delivered 600 toys, blankets and items of clothing to those in need.”

Marco and his friends were even asked to take photos with volunteers and first responders. “The fire department, law enforcement, first responders, volunteers, and the community were the true heroes in this situation,” said Marco.  “We were honored to join them to help in our own unique way.”

The group ultimately visited four evacuation centers — one in Napa, two in Santa Rosa, and one in Petaluma. “We met so many appreciative families and it was reassuring to see how our community stepped in to help one another,” said Marco.

Marco has returned to his supervisor position at Sutter Medical Foundation —an everyday hero in his health care role— but for one memorable day, he and his friends made a lasting impression on those who needed help.

About Sutter Medical Foundation

Sutter Medical Foundation is part of Sutter Health, a family of not-for-profit hospitals, physician organizations and other medical services that share resources and expertise to advance health care quality and access. Serving more than 100 communities in Northern California, Sutter Health is a regional leader in cardiac care, cancer treatment, orthopedics, obstetrics, and newborn intensive care, and is a pioneer in advanced patient safety technology. Learn more about Sutter Medical Foundation.

Sutter Gould Medical Foundation opens new Tracy Care Center

Posted on Oct 12, 2017 in Uncategorized

Clockwise, from top: The new care center; SGMF staff Pauline Chaves, Aziza Hashimi and Debbie Duran show off the Urgent Care; unique way-finding methods are used; spacious surroundings; Maggie Fernandez ready to help patients; a digital physician directory.

TRACY, CA – After years of planning and a construction process that succeeded despite a record rainy season, Sutter Gould Medical Foundation’s (SGMF) new 47,000 square foot office building opened this week, offering Tracy area residents an expanded set of services in a medical plaza atmosphere.

“We are very excited to have our building open. Our wonderful staff, volunteers and physicians are ready to care for their patients,” said Gary Zufelt, chief executive officer for SGMF. “Our vision is to lead the transformation of health care to the highest levels of quality, access, and affordability, and this new building was designed with that vision in mind. It supports expanded access and new services, and it gives us the ability to continue to grow and provide expanded services well into the future.”

Sutter Gould moved all of their providers from locations throughout Tracy to the new site at 445 W. Eaton Avenue, directly across from Sutter Tracy Community Hospital. Physicians and staff provide primary care (Family Medicine, Internal Medicine and Pediatrics) and specialty care including Dermatology, Rheumatology, Orthopedics, Podiatry, OB/GYN, ENT, Neurology, Endoscopy, Pulmonology, and Nephrology.

Additional services include a new offering — an Urgent Care Center — and many services familiar to Sutter patients in their other large clinics in Stockton, Modesto, and Turlock: an Injection/Shot Clinic, Lab/Blood Draw stations and imaging services including X-Ray and ultrasound. 

“Having a full-range of outpatient care right next to Sutter Tracy Community Hospital, helps us provide a complete continuum of care to the community,” said Richard Leal, Director of Foundation Growth & Strategy for Sutter Health. Read More