Sutter Solano Medical Center Seeks Participants for Patient Family Advisory Council

Posted on Dec 12, 2018 in Quality

VALLEJO, Calif. – Sutter Solano Medical Center is looking for additional community members to gain insight and feedback about the experiences of patients and their families at the hospital.

“We are working to make the voice of the patient and family evident in everything we do,” said Kelley Jaeger-Jackson, chief nursing executive, Sutter Solano Medical Center. “At Sutter Health, we value our patients’ voices and understand they can help us to improve and promote patient-centered care.”

Advisors with the Patient Family Advisory Council will collaborate with leadership and clinical teams at Sutter Solano Medical Center to help improve the patient experience for future patients. They will share their experiences and perspectives, providing the hospital with an insider’s view about the patient experience and ensuring that hospital staff continuously improve the care they provide for patients and families.

Ideal candidates have experienced care as a patient or a family member at Sutter Solano Medical Center within the last year and are looking for an opportunity to give back to the community in a unique way. Advisors are asked to volunteer two hours per month initially and provide feedback on various projects/initiatives designed to enhance the overall patient experience at Sutter Solano Medical Center.

“The feedback a patient can provide us about their experience, or a loved one’s experience, in the hospital is invaluable and a key factor in how we will improve as an overall healthcare system,” said Jaeger-Jackson. “The Patient Advisory Council is an ideal avenue to incorporate the patient and family in the culture of our hospital and help us continue to improve.”

Getting Involved

The main criteria for candidates include:

  • Recent experience as a patient or patient’s family at Sutter Solano Medical Center.
  • Are interested in playing an integral part in the process of continuous improvement.
  • Are open-minded and able to work in a collaborative environment.
  • Have time to attend meetings once a month.
  • Possess clear, tactful communication skills.

The process for becoming an advisor includes: filling out an application form, an initial phone screening, an interview, trainings, background check, medical clearance forms and orientation. Additional time commitment is based on advisors’ availability and interest in the topic at hand. This is a volunteer position and is not compensated.

Those interested in learning more about the Patient Family Advisory Council or signing up to be a volunteer can contact Leslie Cerpa at ssmcpfacouncil@sutterhealth.org or 707-554-5157.

Posted by on Dec 12, 2018 in Quality | Comments Off on Sutter Solano Medical Center Seeks Participants for Patient Family Advisory Council