Sutter Care at Home Agencies Among Nation’s ‘Elite’

Posted on Nov 18, 2014 in Quality

Eight Sutter Care at Home locations in Northern California received a Top Agency award by the 2014 HomeCare Elite™ – the only performance recognition of its kind in the home health industry.

Now in its ninth year, the HomeCare Elite identifies the top 25 percent of Medicare-certified home health agencies in the country. The eight Sutter agencies named to the list serve the communities of Concord, Novato, Roseville, Sacramento, Santa Cruz, San Francisco, Santa Rosa, and Modesto.

“Home health care plays a key role in helping to transform our nation’s health care industry. Our dedicated team helps patients to recover from or live with illness in the comfort and familiarity of their homes, surrounded by the people and things they love,” said Sutter Care at Home CEO Marcia Reissig, R.N., MS. “I am deeply honored by these HomeCare Elite recognitions because they acknowledge the commitment of our Sutter Care at Home clinicians and staff to deliver exceptional, comprehensive home care.”

OCS HomeCare by National Research Corporation and DecisionHealth sponsor this award, which ranks high-performing home health agencies by an analysis of publicly available performance measures in quality outcomes, process measure implementation, patient experience (Home Health CAHPS®), quality improvement, and financial performance. Out of 9,994 agencies considered, only 2,501 earn elite status.

“The 2014 HomeCare Elite winners demonstrate a commitment to providing high quality care in their home health communities and we recognize them for their remarkable achievements,” said Mary Oakes, Senior Vice President of Post-Acute at National Research. “We congratulate Sutter Care at Home on being recognized as a top home care agency.”

“HomeCare Elite recognition is a significant acknowledgement. In today’s healthcare ecosystem, it is imperative that our seniors have access to quality home healthcare in order to ensure better patient outcomes and improve overall cost, and therefore, home healthcare continues to remain an integral part of the care continuum. The winners of the HomeCare Elite Award are proving that a heightened focus on clinical outcomes, patient experience, and financial management lead to success,” said Marci Heydt, Product Manager for the post-acute care business group of Decision Health.

About Sutter Care at Home

Sutter Care at Home (SCAH) – formerly Sutter VNA & Hospice – is one of the largest, not-for-profit home health care agencies in Northern California. As an affiliate of Sutter Health, SCAH is leading the transformation of home care to achieve the highest levels of quality, access and affordability. Since its beginning in 1906, SCAH has enhanced the health and well-being of the community through a commitment to compassion and excellence to home-based services and products. SCAH offers personalized care to patients through home health care, hospice, home medical equipment and respiratory care, home infusion therapy, private and geriatric care, Lifeline medical alert services, and community flu and wellness programs. With dedicated teams of health care providers caring for more than 100,000 patients each year, SCAH offers services throughout 23 counties in Northern California. For a complete list of services and additional information on Sutter Care at Home, visit

About National Research Corporation

For more than 30 years, National Research Corporation (NASDAQ: NRCIA and NRCIB) has been at the forefront of patient-centered care. Today, the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.

Recognized by Modern Healthcare as the largest patient satisfaction measurement firm in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.

National Research is headquartered in Lincoln, Nebraska. For more information, call 800-388-4264, write to, or visit

About DecisionHealth®

For over 25 years, DecisionHealth has served as the home care industry’s leading source for analysis, guidance and tools that improve revenue cycle performance, profitability and regulatory compliance. Agencies nationwide turn to DecisionHealth for education and training, coding and billing solutions, and ongoing expert guidance through its family of subscription-based services. DecisionHealth also certifies home health agency professionals in coding and OASIS-C through its Board of Medical Specialty Coding & Compliance, and provides custom consulting services to agency leaders through its DecisionHealth Professional Services unit. For product information, call 1-855-CALL-DH1 or visit


Posted by on Nov 18, 2014 in Quality | Comments Off on Sutter Care at Home Agencies Among Nation’s ‘Elite’