State of Sutter: A Look Back at 2014

Posted on Jan 20, 2015 in Community Benefit, Expanding Access, Quality, Research, Transformation

A look back at some of Sutter Health’s key milestones in 2014.

Quality Achievement – Our commitment to quality and service means patients receive the excellent medical care they deserve, leading to better treatment results and a better quality of life. Our network received numerous awards for health care quality in 2014.

  • 15 Top Health Systems Truven logo

 

 

 

 

Patient Access – To ensure exceptional patient care, we invest significant time and resources to expand access to medical services—whether by embracing the latest technology or building and improving facilities.

  • In 2014, Sutter Health invested in MDLIVE, a nationally respected provider of telehealth services for consumers, employers, health plans, hospitals and physician organizations. Through MDLIVE, consumers with non-emergency medical problems have direct, anytime, anywhere access to doctors via telephone, email or videoconference.
  • We also launched My Health Online for Teens, which gives teenagers secure, online access to their health records and their doctors.

Innovation – Sutter Health announced an innovative patient-centric reorganization of our system structure, elevating physician and nurse leaders to new senior-level roles and placing increased focus on improving the patient experience across our network. Key elements of the new organization design include a change from a five-region structure to two operating units —the Bay Area and the Valley Area —and the creation of an office of innovation designed to speed development and adoption of new approaches to patient care.

Health Care Technology – We took another big step forward in improving care coordination and clinical quality last year with the launch of a fully integrated health information exchange (HIE) system. Sutter Health is working with Orion Health to build and deploy the HIE, which will allow doctors and hospitals—inside and outside its network of care—to securely share clinical information.

Research – Sutter Health’s commitment to medical research helps us more rapidly translate innovative findings into care that better meets the diverse medical needs of patients. Sutter Health-affiliated Palo Alto Medical Foundation Research Institute (PAMFRI) released the results of a study in 2014 ranking the healthiness of 150 national chain restaurants in the United States. The research team also launched a new interactive rating system and website for consumers that shares information on which chain restaurants are healthier than others. This is just one example of our network’s dedication to research. Our research centers have more than 700 sponsored research studies underway.

Giving Back – As a not-for-profit organization, we believe in being a great neighbor. Meeting the health care needs of our communities is the cornerstone of Sutter Health’s not-for-profit mission. This includes directly serving people who can’t afford to pay for health care and supporting health-related programs and services that help those in financial need. For example, Sutter Health donated the former Warrack Hospital to Sonoma not-for-profit, Social Advocates for Youth (SAY), to help advance their mission to provide education and housing for at-risk youth this year. Also, in 2014, our network gave more than $400,000 toward fire relief efforts, veterans support services and food bank donations.

Posted by on Jan 20, 2015 in Community Benefit, Expanding Access, Quality, Research, Transformation | Comments Off on State of Sutter: A Look Back at 2014